Looking back on the 15 years, it is actually nothing more than this essence. It is upgrading from three aspects: product, image and service. So I won’t talk about the specific details. There are a few points that can show what we have done in 15 years. For example, this year we cooperated with Disney. Many people think it is fake when they see Taobao brands having such authorization. Maybe this kind of thing appears in Luolai. Many people asked me, is there any problem with your authorization selling on my platform?

I want to introduce myself in three or five minutes before sharing. I found that after I came, I didn’t know many new friends. In the process of going on, if I don’t have a certain understanding of me, I will find it strange to listen to me. Let me briefly introduce myself. Before I started e-commerce, I had been in the retail of home textiles for more than ten years. It can be said that the home textile industry has gone from the era of wholesale markets to the era of specialty stores and shopping, to the channels such as RT-Mart Walmart, TV shopping, including Taobao Mall, which we started to contact in 2008. It was called Taobao Mall, and later changed to Tmall. I have been exposed to all of these.

I am not a professional real estate practitioner and my understanding of Chinese real estate is not so professional and comprehensive, so the following words can only be regarded as my own little observation, and I hope I can discuss it with you.

What are the responsibilities of customer service? What is the difference between customer service and priests? What is the situation when our customer service is busy? Some customer service is very impatient. There are many such customer service. Will the priest be like this? Will the priest say that when others say sorry, I don’t believe this, and I will find the next one. You don’t believe in such a good thing, you have no vision.

2016 is known as the "first year of mobile live broadcast". The "China Live Stream Industry Hot Report (2016)" jointly released by Live World and the Standard Ranking Research Institute of the third-party big data analysis agency pointed out that according to incomplete statistics, there were more than 200 companies in mainland China providing Internet live streaming platform services in 2016. As of June 2016, the number of online live broadcast users reached 325 million, accounting for 45.8% of the total number of netizens. According to Credit Suisse estimates, the total volume of China's live broadcast market exceeded 25 billion yuan in 2016.

#Laogao E-commerce Newsletter# [E-commerce Morning News on March 29] 1. There is a cross-border e-commerce supervision venue in eastern Guangdong; 2. Strengthening supervision of takeaway: unified number, and food delivery trucks can be traced; 3. Alibaba, Ant Financial and CCB cooperate: will use communication systems; 4. JD.com sued self-media European media for infringement and claimed 10 million yuan; 5. Maternal and infant e-commerce Beibei.com lay off employees? 10% of the team optimization may be suspected of illegal.