How to go from selling goods online to building a brandⅫ

　　What are the responsibilities of customer service? What is the difference between customer service and priests? What is the situation when our customer service is busy? Some customer service is very impatient. There are many such customer service. Will the priest be like this? Will the priest say that when others say sorry, I don’t believe this, and I will find the next one. You don’t believe in such a good thing, you have no vision.

　　Why is the priest not as impatient as the customer service? Because the priest has faith and pursuit. He is sure that the thing I brought to you is very good. I have been influenced by my God. Look at how kind and merciful I am now. If you don’t believe it, you still have a chance to believe it next time. You can learn about it this time. Go and see your neighbor. He has already achieved eternal life. There is no problem if you can’t do it this time. Let’s make friends. I believe that if you contact too much, you will always believe it because this thing is really good.

　　So we must study the spiritual material and how things at the spiritual level are spread. First, how he brings us comfort and encouragement, second, how he spreads it. Are there any risks in the priest’s things? Do you believe that this thing will go to hell? If you do bad things, you will. I just advise people to be good and bring this beauty to the world. I casually gave an example of a priest. Of course, religion in the world is one, and ours is not from the religious level. We start from quietness. As long as the human heart is quiet, everything will be thought clearly. Think about it. If your heart is very quiet, the state when you want to do what you want to do and when you are very irritable, which state you prefer, we hope it is the former state. Then your customer service will tell him that you must believe in my brand like a priest who believes in his Lord. This is the goal we want to achieve.

　　First of all, we must pass on our brand ideals to customer service and pass on our brand goals to customer service. The expensive jewelry you hear about now is Chow Tai Fook, all of which are Western style. Then we must make a pure Chinese style thing to replace them. At this time, I believe that our customer service is as motivated as missionary. When we sell this thing, we evolve from selling things to giving you benefits. When you buy this thing, we value the price, but we value value more. You may not know what value this jewelry has. Then I will pass on this value to you now, so that the customer service function will be transformed.

　　What are the needs of customers? Do customers understand their needs? When a customer enters a vegetable market, his demand is to buy vegetables and buy good and cheap things to compare. When he enters a department store, his demand is to say, I buy luxury goods, I want to buy expensive things, I want to choose the best, the customers will buy whatever you choose for the customer. If you are positioned as a cost-effective brand, then you must ensure that your supply chain will always operate the best, cash flow is the fastest, and the ability to solve a series of capabilities is well-known. If you think this method is tiring, then you can increase the average customer price and capture some relatively high-end customers and high-end needs.

　　Finally, let’s talk about data analysis. I think I can grasp two words for brand data analysis. One is the rate and the other is the most important. When we look at various reports, you may not develop the habit of reading data every day, so you will think that the data is too troublesome. Then, we will call out the background of the Rubik’s Cube and click on the flashback. At this time, you will find the most valuable thing to you in this industry. If you want to find one with well-known traffic, you can find it. If you want to find one with the highest conversion rate, you can also find it. This is the simplest and most core thing to look at the data. Don’t look at whether the express train is in this position, nor do you let your express train specialist tell you this. For example, the car has been driving very well recently, and there is no car that can be driven well. The car needs to be adjusted every day. Then click on your baby plan for each express train and you can arrange it according to the display volume, click on the number of clicks, and convert rate, and you will know how to adjust the next strategy. Basically, I'll end with my sharing here, thank you everyone.

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