Everyone who works in Taobao knows that customer service plays the role of sales in online store sales. A good customer service can increase conversion rate to a degree of popularity and turn new customers into old customers. There is a saying circulating in Taobao customer service industry that customers abuse me thousands of times, and I treat customers like my first love.

The seller of JD.com self-operated" is not JD.com e-commerce company, and the court ruled to dismiss the lawsuit. However, Chaoyang Court also believed that "JD.com self-operated" has misleadled consumers and infringed on consumers' right to know, so it issued a judicial suggestion letter, requiring JD.com to improve.

#Laogao E-commerce News# [E-commerce Evening News on January 12] 1. New functions are launched on rural Taobao, and village waiters are more "rural headhunting"; 2. AliExpress: Starting today, commercial express services will be restored to Russia; 3. The number of active users on Weibo has increased by 46%, and the proportion of high-value users is nearly 80%; 4. Lei Jun: The worst time has passed, Xiaomi will make hundreds of billions of dollars in 2017! 5. China Resources will sell its equity and withdraw from Vanke, and Shenzhen Railway Group will take over.

The Chinese New Year is coming soon. At this time, most e-commerce people are relatively lazy. When the company is on holiday, they want to go home to reunite with their families, drink with classmates and friends to reminisce about the past, and look back on their work achievements in the year. If they do well, they are already thinking about how to spend the New Year when they go back for so many years. If they do not do well, they are already thinking about where to go next year. However, if you want to get on track quickly after next year's holiday, this month is very critical. To put it simply, it is to prepare for the future. Is your store now available for promotional arrangements for holidays?

Novice will always encounter some promotional problems that cannot be concluded during the promotion process of diamond exhibition. Here I have summarized 14 common problems in diamond exhibition for you, and I hope that after reading them, you can get corresponding answers.

#Laogao E-commerce Newsletter# [E-commerce Morning News on January 13] 1. iPhone In the past ten years, is Apple going to make movies now? 2. A man from Zhuzhou, Hunan, was charged with illegal possession of guns by illegally holding a gun; 30 million pieces of personal information were leaked, and the mastermind behind it was actually "real estate sales"; 4. AliExpress released the 328th anniversary promotion gameplay, and the strength was benchmarked against Double 11; 5. The floor mats are very similar to the Indian flag, and Amazon website was forced to remove it.