Customer service is a representative of the image of the entire company and a reflection of the spirit of a company. Although domestic AI technology is constantly growing, and many people are predicting that customer service will be replaced by customer service robots within 5 years, a warm customer service cannot be replaced by robots. Good customer service can bring substantial improvements in order transaction rate, return rate, user experience and other orders to the store!

"#Laogao E-commerce Newsletter# [E-commerce Morning News on April 27]" 1. Guo Xiaomei's statement: System adjustment is a business decision, and she is trying to buy group e-commerce for acquaintances; 2. JD.com joins forces with Petrochemical to customize engine oil with big data; 3. Zhengzhou Taobao buyers are threatened by Aksu merchants: If the negative reviews are "bloody to waste the whole family"; 4. First-tier cities rearrange seats: "Beijing, Shanghai, Guangzhou and Shenzhen" becomes "Shanghai, Beijing, Shenzhen and Guangzhou"; 5. Jinshajiang Zhu Xiaohu: The mini program gives entrepreneurs the opportunity to subvert giants, but the traffic dividend is only one year this year...

#Laogao E-commerce News# [E-commerce Evening News on April 26] 1. Alibaba builds a "new retail city", and Hema will open stores in ten cities at the same time; 2. After a month of closure, the unmanned supermarket at JD headquarters will be reinstalled; 3. The central bank's payment department called on the payment giant: Don't think you are big and can't control it; 4. Shanghai Phoenix Annual Report: ofo bicycle cost 335 yuan, contributing 42% of the revenue; 5. Tencent Holdings evaporated 650 billion in three months Ma Huateng "flashed" the richest man in Chinese; 6. eBay's first quarter revenue was US$2.58 billion, net profit of US$407 million...

Every day, many Taobao friends are worried that their stores have no traffic or sales. The express train is one of the three major tools for attracting traffic on Taobao, and it is the most effective tool for bringing traffic. As a Taobao seller, you must know how to use it. Traffic analysis is an important tool that must be used when driving a direct train

In March 2018, JD.com increased its support for JD.com's group purchase, which was already online in 2016, and provided an entrance to the channels of the six major business units. In the same month, the social e-commerce micro-selectronics launched by the joint venture established by Meili United Group was launched.

A Taobao product needs to have a title, and the keywords in the title play a very important role. Usually, buyers search through the keywords of a certain product, such as: high heels, but there must be more than one person selling shoes. So, today I will talk to you about search terms optimization.