Taobao store advantages have increased, what needs to be done by customer service?

　　Taobao customer service undertakes the reception, on-sale communication, and after-sales maintenance of a store. Basically, whether most customers buy it depends on Taobao customer service. Taobao customer service has high requirements for quality and ability, so if your store customer service has not reached this level yet. Then you need to take a look at these improvement tips so that your store can also have an absolute advantage in the competition in the e-commerce environment. Next, the editor of Laogao E-commerce will talk about it in detail.

　　1. Taobao customer service cannot ask a question and answer a question

　　The customer service of many stores is a cold type, and the customer asks and answers. Faced with such a cold customer service, the customer naturally chose to leave. So if you want to keep the customer and make a transaction, the best way is to say something, and the customer service will reply 2 to 3 words, so that the customer service can feel your enthusiasm.

　　2. Taobao customer service should focus on one and then focus on multiple issues that customers are consulted.

　　When customers ask multiple questions, they may actually only care about one point, and customer service needs to quickly grasp customer needs.

　　3. Taobao customer service must have the ability to meet

　　Taobao customer service has served so much. When customers say something, what questions they have to ask next? Many times, customer service can meet them. At this time, you need to type and send it out first. Don’t wait for the customer to ask before talking. Let the customer follow the customer service ideas.

　　4. Taobao customer service speed response

　　The customer service does not only serve one or two merchants every day, but there are many people serving, so you must have the ability to type quickly. Also, the reply needs to be able to truly solve customer questions, so you also need to have a special understanding of the product.

　　5. Taobao customer service should guide customers and not let customers guide themselves

　　Many times, customer service may deviate from their own topic while chatting with customers and completely forget what their purpose is. If you forget, then you can flip the chat history forward and see what your real purpose is. Also, the customer service should not be in a passive state all the time. Don’t be asked by the customer during the entire conversation. The customer may leave after asking. Customer service should take the initiative to make customers follow your wishes, thereby increasing Taobao traffic.

　　6. Taobao customer service reply is not a mechanical reply, so the text should be emotional

　　You should know that customer service responds to customer service, which is the response of the person, and customers are more willing to communicate with the customer service. Why? Because the customer service has emotions, the words are not as dull as automatic reply. If everything is solved by machine reply, then the Taobao customer service position may not exist. It is precisely because customer service is a person who knows better how to use emotional issues, care for problems, and treat customers as friends, so that customers can complete transactions faster.

　　7. Taobao customer service should be good at giving more examples and decomposition. Customer service gives more examples, which is to let customers understand that different prices have different brand quality and guide customers to pay more attention to value. There is also the benefits that this product can bring. It needs to be decomposed step by step so that customers can know the advantages more clearly.