#Laogao E-commerce Newsletter# March 13th E-commerce Evening News

　　#Laogao E-commerce Newsletter# [E-commerce Evening News on March 13] JD held a press conference on implementing the "E-commerce Law" and quality certification measures; new ways of e-commerce customer service: why are the current customer service like this? Kuaishou e-commerce releases small store management rules; Cainiao Station smart cabinet fully launches "face-scanning and picking up parts"; JD Express expands to 31 cities...

　　E-commerce newsletter

　　1. JD.com held a press conference on implementing the "E-Commerce Law" and quality certification measures

　　On March 13, JD.com held a press conference yesterday to implement the "E-Commerce Law" and quality certification measures. Lin Chen, vice president of JD Group and head of JD retail platform ecology, said that JD will continue to promote the standardization, systematization and productization of platform quality service management, and establish a quality ecosystem that promotes the best and eliminates the worst. Measures include establishing a certification result acceptance mechanism, continuing to deepen the docking and application of data cooperation with the CCC certification "cloud bridge", expanding the scope of voluntary product certification results acceptance, and promoting two-way interaction of product quality information on the consumer side and the supply side. (Sohu.com)

　　2. New tricks of e-commerce customer service: #How come customer service is like this now#

　　The clothes are big, it doesn't matter. Returns are not recommended because you will gain weight in the future. Hahaha. (Sina Weibo)

　　3. Kuaishou e-commerce releases small store management rules

　　Recently, Kuaishou E-commerce has released four rules, including the "Rules for Management of Violations in Kuaishou Stores" and the "Rules for Promotion in Kuaishou Stores". The above four rules have officially come into effect, focusing on punishing and regulating the common problems of false propaganda, promotion of counterfeit and shoddy goods, and violation of service commitments in the e-commerce industry. Whether the seller uses Kuaishou official e-commerce platform "Kuaishou Store" or third-party trading platforms such as Taobao, Tmall, Youzan, and Magic Chopsticks to complete the transaction, the business behaviors that occur on Kuaishou e-commerce platform must comply with the above relevant rules. (36Kr)

　　4. JD Express expands to 31 cities

　　Recently, based on the original 17 cities including Beijing, Shanghai, Guangzhou, Shenzhen, and Chengdu, JD Express has opened 14 shipment cities including Qingdao, Changsha, Chongqing, and Quanzhou, expanding personal express services to 31 cities. JD Express officially launched personal express service in October 2018, which is aimed at picking up parts for individual users. (Europe)

　　5. Cainiao Station Smart Cabinet fully opens "face-scanning pickup"

　　On March 13, Cainiao Network announced today that Cainiao Station smart cabinets have all enabled face-scanning and pickup functions. Starting from today, all Cainiaoyi Station smart cabinets with cameras in China have enabled the face-scanning and pickup function. Consumers can choose and authorize them on the cabinets and use the face-scanning and pickup function. (Phoenix Technology)

　　Internet news

　　6. Momo Tang Yan: The live broadcast team will tap into new demands from products and operations

　　Momo CEO Tang Yan said on the earnings call that for the full year of 2019, first, the live broadcast team needs to tap new needs from the two aspects of product and operation, and at the same time better utilize the platform's traffic for paid conversion; second, Tantan is less affected by the economic environment, has a shallow degree of commercialization, and there is still a lot of room for improvement in the medium and long tail. The potential of this group of people must be released by richer payment functions and live broadcast scenarios. At the same time, Momo has been paying attention to and regularly assessing opportunities for overseas development. (Tencent Technology)

　　7. Dong Mingzhu: Gree shareholders are not speculators, we do not advocate benefiting from a large fluctuation in the stock market.

　　On March 13, Dong Mingzhu, chairman of Gree Electric Appliances, said that she has always advocated that Gree's shareholders are investors rather than speculators, and never advocated a large fluctuation in the stock market, which would benefit some people; the Foreign Investment Law will further open the door to China's opening up, and cooperation between Chinese and foreign companies will be closer; the chip itself is not too big, but only provides a complete system supporting the company's own air-conditioning products; this round of tax cuts and fee reductions is relatively strong, and reducing taxes can create a better environment for enterprises. (E-commerce News)

　　8. E-commerce SaaS ERP service provider "Jushuitan" completed a B3 round of financing of 300 million yuan

　　On March 13, Jushuitan, an e-commerce SaaS ERP service provider, completed a B3 round of financing of 300 million yuan at the end of February. This round was exclusively invested by Sequoia Capital China Fund. As of now, the total amount of Jushuitan Series B financing is 550 million yuan, breaking the financing record in the e-commerce SaaS ERP sub-sector. Founder Luo Haidong (Black Tea) said that this round of financing will be used for service upgrades, personnel recruitment, coordination between upstream and downstream of the industrial chain and overseas layout. (E-commerce News)

　　9. Zhang Jindong talks about internal horse racing: I hope that all the five major Suning groups can become aces

　　On March 13, in response to the issue of "internal horse racing", Zhang Jindong, chairman of Suning Holdings Group, responded that at present, Suning has established five major commodity groups, including fast-moving consumer goods, fashion department stores, international business and home appliances and consumer electronics. Each of these five major group businesses is an important part of Suning's full category and full scenario strategy. From an internal perspective, Fast Consumer Group and Fashion Department Stores are both "PK" and also work together. I believe that only by doing thoroughly and specializing in their respective fields and constantly adjusting their business strategies according to consumer needs can we become "trump card". I hope that Suning's five major groups can become aces and build Suning's "trump card matrix". (Sina Finance)

　　Cross-border newsletter

　　10. AliExpress releases global "appearance economy" report: Hair loss becomes a world problem

　　March 13th news, recently, Alibaba's cross-border e-commerce retail platform AliExpress released a global "appearance economy" report. Data shows that Chinese wigs have become a necessity for foreign consumers, and a wig is bought every 2 seconds on AliExpress.

　　In fact, hair loss has become a common "difficulty" all over the world. AliExpress data shows that anti-hair loss products have achieved ultra-high growth of 150% in the past year, and have been promoted to the fastest-growing category of the AliExpress platform. Hair growth essential oils, anti-destructive shampoos, hairline concealer powder, laser hair growth combs, laser hair growth caps and other anti-destructive products are sold overseas. Moreover, the purchase ratio of male users has increased year by year, increasing by 11% year-on-year in 2018 to 46%. (Sohu.com)

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