Tmall 2018 Spring Festival shipping time and transaction process adjustment announcement

Dear members:

     In order to continuously improve consumers' shopping experience and maintain the transaction order of Tmall market, after comprehensively considering the changes in working hours between logistics companies and merchants, Tmall made the following special regulations on the delivery time and transaction timeout of merchants during the Spring Festival:

1. Shipping rules

(1) Tmall order

During the 2018 Spring Festival (00:00:00 on February 8, 2018 to 23:59:59 on February 24, 2018), the merchant (except for virtual category*) must ship the goods before 23:59:59 on February 27, 2018 and ensure that consumers can check the logistics status of the orders (packing, transit, delivery, signing, etc.) within the logistics company system, otherwise it will be handled in accordance with the "delayed shipment" rule of the "Tmall Rules". However, merchants in the following scenarios can handle them separately according to the following special requirements:

1 ) Customized product shipment time, the description on the merchant’s details page shall prevail;

2 ) Pre-sale products (see the rules and implementation rules for delayed delivery for details) The time displayed in the " Delivery Time " module next to the main picture of the product details page shall prevail;

3) Furniture and building materials (referring to residential furniture, commercial/office furniture, home decoration main materials, electronics/electricians, basic building materials, decoration design/construction/supervising, hardware/tools, whole-house customization), curtains, curtains, accessories, seat cushions/chair cushions/sofa cushions, the time displayed in the "delivery time" module next to the main picture of the product details page shall prevail. The two parties shall negotiate with each other in other special circumstances.

4) For large items of furniture and building materials [referring to large items of bathroom ceramics (bathroom cabinets, toilets, shower rooms, washbasins), floors, ceramic tiles, paints, paints, doors, wires, and basic building materials, products with a size greater than 0.6 cubic meters or more than 20 kilograms of lamps and security], the delivery time shall be based on the time displayed by the "delivery time" module next to the main picture of the product details page. Others shall be shipped within 20 days from the date of payment by the consumer.

5) The delivery time of rural Taobao orders shall be subject to the "Rural Taobao order investment standards".

6) For orders that have been set up with "Appointment Delivery", the delivery time shall be subject to the appointment delivery time selected by the consumer.

7) Other circumstances must comply with the " delayed shipment " rules of the Tmall Rules .