The State Post Bureau recently issued a notice on the complaints of consumers in the postal industry in May 2017. The notice showed that 93,225 cases involved express delivery services in the complaints, accounting for 95.8% of the total complaints. In May, consumers' satisfaction rate with the results of the complaint handling of express delivery companies was 96.2%.
Among the complaints, 4,105 cases involved postal service issues, accounting for 4.2% of the total complaints; 93,225 cases involved express service issues, accounting for 95.8% of the total complaints. Among the complaints received, there were 13,252 valid complaints (which determine corporate responsibility), a decrease of 0.9% from the same period last year.
Among the valid complaints, 758 cases involving postal service issues, accounting for 5.7% of the valid complaints; 12,494 cases involving express delivery services issues, accounting for 94.3% of the valid complaints.
In terms of postal services, in May this year, the main problem of consumer complaints about postal services was the short loss of delivery services and mail, accounting for 76.4% of the total complaints. The main issues of consumer complaints about postal services increased compared with last month, with a 14.8% increase in receipts and delivery services. Compared with the same period last year, the main problems of postal service include mail damage, delivery services and short mail loss, up 40.5%, 28.3% and 5.4% year-on-year respectively.
In terms of express delivery services, in May 2017, there were 12,494 valid complaints from consumers about express delivery services, an increase of 4.6% month-on-month and a decrease of 1.4% year-on-year.consumers complain about express delivery services have increased compared with last month include illegal charges, collection and delivery services, delivery services, delays and damages.
Compared with the same period last year, the main problems of express delivery services include delays and illegal charges, up 33.4% and 1.4% respectively. The problems with relatively concentrated complaints are delivery services, short loss and delay, accounting for 42.4%, 21.5% and 20.0% respectively.
In May 2017, consumers made effective complaints to 43 express delivery companies. The national effective complaint rate for express delivery services was 3.74 parts per million, a decrease of 0.26 month-on-month and 1.27 year-on-year. There are 14 express delivery companies that are higher than the national average effective complaint rate.
The effective complaint rate for express delivery services nationwide was 1.59 part per million, a decrease of 0.66 year-on-year; the effective complaint rate for loss and loss of express delivery was 1.20 part per million, a decrease of 0.47 part per million; the effective complaint rate for delays in express delivery was 0.75 part per million, a decrease of 0.01 year-on-year.
Thank you for your attention and support to Laogao Crown Club . Please indicate the source of the reprinting website www.shxuanming.net
Click to register to apply to join the well-known e-commerce network - Laogao Crown Club. Any businesses, Tmall merchants, Taobao Crown Stores, Jinguan Stores, and other e-commerce platform merchants can apply to join!
EN
CN
