Since the beginning of this year, the concept of "private domain" has been mentioned more and more, including at the beginning of the year, Alibaba's management has also mentioned this term many times at various meetings. Of course, more sellers who are good at playing in the "fan economy" have already opened up their own development path by operating private domains and have emerged from the siege in a fierce competitive environment.

When traffic gathers on Double Eleven, the number of consultations will definitely be over. If Taobao customer service is not prepared, it is equivalent to half of the failure of the Double Eleven event. If the buyer cannot be responded to quickly, the seller will basically run away every second, so sellers also need to have corresponding countermeasures. Let me share with you how Taobao and Tmall customer service should prepare for Double Eleven?

In order to further standardize and improve the standardization of the products on Taobao online shopping platform, better promote the healthy development of the Taobao trading market, and effectively protect the rights and interests of members, Taobao further adjusts the rules such as "indiscriminate information" based on the current market development status.

With Taobao's crackdown on the order brushing industry, more and more order brushing platforms are becoming fraud gangs. Recently, media revealed that hundreds of Taobao merchants have suffered order-brushing scams and lost hundreds of thousands of yuan. Taobao security expert Zhang Xiaojun pointed out that many types of order brushing modes are discovered by the platform today, and "changing babies" is the current focus of order brushing behavior. Taobao once again reminds that in order to protect hard-won credibility and achievements, merchants must not participate in order brushing.

On Double Eleven every year, major e-commerce companies not only compete in price, but also spend a lot of effort to compete in service and experience. They should be delivered faster to meet consumers' service demands that they buy and enjoy. Recently, the reporter learned that Suning’s newly built large warehouses in Nanning, Lanzhou, Zhengzhou and other places have been put into operation one after another. The distribution of large appliances in Guangxi, Gansu and Henan has achieved half-day delivery and next-day delivery, increasing the service experience of Suning’s Double Eleven.

Laogao E-commerce Newspaper on October 19th E-commerce Morning News 1. The new product of Hammer mobile phone was released yesterday, and rumors of bad intentions and mergers and acquisitions were flying together; 2. Will Alipay be automatically cancelled if it is not used for a long time? 3. A teenager was sentenced to life online shopping for a simulated gun, and the Fujian Higher People's Court launched a retrial: the sentencing was obviously inappropriate; 4. Li Yanhong's speech at the University of Science and Technology of China was smashed, and the student signature wall was left with the name "Wei Zexi"; 5. The delivery guy knocked down the auxiliary police, but he immediately lay down.