Important notice Tmall added "Cainiao Alliance Timely Commitment Service Specifications"

Dear Lao Gao Crown Club members:

In order to improve consumers' logistics experience when shopping on Tmall, the "Cainiao Alliance Timely Commitment Service Specifications" was specially formulated.

This specification was announced on October 11, 2016 and will come into effect on October 18 , 2016

1. Definition

1. Cainiao Alliance’s timely limitation commitment means that when the buyer purchases products with the word “ ” on the product details page on Tmall, when the purchase behavior meets the service performance standards, the merchant promises to provide the buyer with the delivery of the product before the time displayed on the page.

2. The performance standards of this service include the following three items and must be met at the same time:

1 ) The buyer's delivery address is within the area where the merchant provides services;

2 ) The buyer takes a photo and completes the payment at the specified time (the specific time is based on the time displayed on the product details page or the confirmation order page, as shown in the figure below);

3 ) Click " View Logistics " in " My Taobao "-" Born Baby " on the computer , and the " " logo is marked " in " Logistics Details " (similar to viewing path on the wireless side)

2. Service guarantee

If the merchant should perform this service but fail to perform it, each order must be paid 10 yuan in liquidated damages to the buyer. The merchant authorizes Cainiao to pay the liquidated damages to the buyer , and the liquidated damages will be paid directly to the Alipay account bound to the buyer’s Taobao account in cash.

After the merchant pays a liquidated damages to the buyer, the failure to perform this service will no longer fall within the scope of complaints that violate the promises in the Tmall Rules.

3. Special instructions

1. If the buyer and the merchant have a separate agreement on delivery time and this time conflicts with this service time, the merchant can deliver according to the agreed time without providing this service.

2. If the buyer and the merchant agree on a delivery address separately, and the modified delivery address is not within the area where the merchant promises to provide services, the merchant does not need to provide this service.

3. The delivery time of the goods shall be subject to the receipt date recorded in the logistics company system.

4. The area where the merchant promises that the product supports this service shall be subject to whether the buyer supports this service information after filling in the detailed delivery address on the " Confirm Order Information " page.

5. If the following special circumstances exist, the merchant may not provide this service:

1 ) If the package is delayed or unable to be delivered due to buyer reasons (changing the delivery address, unknown address, wrong address, unable to contact, requesting a rescheduled delivery, refusal to accept, no recipient, buyer pickup, etc.);

2 ) The recipient's school, unit or residential community does not allow delivery personnel to enter, or the buyer's recipient's agency, resulting in delays;

3 ) The recipient's address is an agency, unit and other institutions, and does not accept emails or parcels on Saturdays, Sundays and public holidays, resulting in delays;    

4 ) If the items delivered violate the national prohibition or restriction regulations or relevant transportation management regulations, and are confiscated by relevant departments or handled in accordance with relevant laws and regulations;

5 ) Delay caused by force majeure ( " Force Majeure " refers to unforeseeable, inevitable or insurmountable objective situations and other objective situations that affect delivery time and delay parcel delivery, including but not limited to national or regional air or ground traffic system control or interruption (such as weather reasons, etc.), or communication system interference or failure, or government behavior, policy changes of postal authorities, wars, earthquakes, typhoons, floods, fires, heavy fog, heavy rain and other similar events).

This announcement is hereby made, please be aware of it, and thank you for your support and attention to Laogao Crown Club!