#Laogao E-commerce Newsletter#[E-commerce Evening News on October 19]

Evening information: Taobao launches logistics abnormal order hosting service; Douyin e-commerce: the platform has the right to turn off malicious product sharing function; Kuaishou e-commerce adds the threshold for the use of pre-sale function; Yu Minhong will start Taobao live broadcast on the evening of October 31; Shoptop and Lianlian International cooperate to upgrade and launch the Lianlian payment collection function...

Lao Gao provides everyone with the latest and most valuable Internet and e-commerce information every day.

E-commerce newsletter

1. Taobao launches logistics abnormal order hosting service

On October 19, Taobao launched an abnormal logistics order hosting service today, and will actively identify and interfere with consumers' problematic logistics orders. Taobao customer service waiter Jinghang said that waiting for express delivery is an important link in the online shopping transaction link. During Double Eleven, a large number of packages were issued, and the backlog problem may intensify. "So we decided to be ahead. In addition to actively intervening, customer service also provides bottom-line tracking services to help consumers solve their worries." It is reported that the logistics custody business has been given priority to 88VIP members and is gradually relaxing to Taobao users to ensure full coverage of Double Eleven. (E-commerce News)

2. Douyin e-commerce: The platform has the right to turn off malicious open product sharing function

According to October 19, Douyin E-commerce recently issued a public notice on the revision of the "E-Commerce Creator Account Management Rules". The public notice period is from October 18 to October 24, 2022. After the public notice period expires, the platform will issue the effective rules separately. It is reported that the core change of this rule is to activate the product sharing function maliciously or improperly or bind the store abnormally, and the platform has the right to close the product sharing function. The rules clearly stipulate that the process of creators in opening product sharing functions must comply with the various service agreements signed with the platform and the platform rules, and shall not be maliciously activated or in an improper way. Once the registration process is found to be illegal, the platform will refuse to activate the product sharing function. If the product sharing function has been activated, the platform has the right to turn off the product sharing function of its account and take measures such as removing the shopping cart and stopping recommendations for the relevant content under its account. (Webmaster's Home)

3. Kuaishou e-commerce has added a threshold for use of pre-sale functions

On October 19, Kuaishou E-commerce issued an announcement on the adjustment of the "Threshold for Pre-sale Function Use" rule. The rules were revised on October 19, 2022 and effective on October 27, 2022. Kuaishou E-commerce stated that in order to improve the level of merchant shipment and logistics services and provide consumers with better platform services and shopping experience, the "Kuaishou Store Shipping Management Rules" have been revised. The specific revision is the threshold for using the new pre-sale function. If merchants use the pre-sale function, they must meet the shopping experience score ≥4.31 points (except for special categories). (Webmaster's Home)

4. Suning.com upgrade price guarantee service on Double Eleven: Buy more than 30 days from receipt

On October 19, this year's Double Eleven, Suning.com advocated "let Double Eleven return to the essence of retail" and upgraded relevant service measures based on some pain points encountered by users during consumption. Especially the price guarantee for Double Eleven, we have made a promise of "30 sky-high price guarantee". Any products with the "30 Sky-Sky Insurance" logo on Suning.com can enjoy 30 Sky-Sky Insurance Service when purchasing products with the "30 Sky-Sky Insurance" logo. It is worth noting that the "30 days" starts from the time the user receives the goods, which means that Suning.com's price-insurance service can be extended to December. During the price warranty period, if the price of the same product is reduced, you can initiate a price warranty application on the "My Easygou-Customer Service-Price Reimbursement" page and refund the difference. In addition to the "price guarantee of 30 days", users can also enjoy the "30365" service when purchasing some home appliances, that is, refund within 30 days and exchange within 365 days. (Yibang Power)

Internet news

5. Shentong Express releases Double 11 logistics guarantee plan: add a door-to-door delivery team in 30 cities

According to October 19, Shentong Express recently released the 2022 Double 11 logistics guarantee plan. This year, Shentong Express cooperates with e-commerce platforms to launch on-demand delivery services in 30 cities with active online shopping, including Shanghai, Hangzhou, Wuhan, Guangzhou, and Nanjing. Consumers can choose the delivery method when placing an order on the platform. For orders that need to be sent to Shentong and pushed to Shentong, Shentong will actively standardize the power connection with customers and deliver the goods to the door to the door for users to sign for the receipt as required. During Double 11, Shentong Express will add more than 3,000 full-time on-demand delivery service personnel, and subsidies will be provided to outlets and couriers participating in home delivery. (E-commerce News)

6. Yu Minhong will start Taobao live broadcast on the evening of October 31

On October 19, Double 11 is approaching, and many media broke the news that on the evening of October 31, Yu Minhong will appear in the Taobao live broadcast room of the "New Oriental Xuncheng Education Store" to discuss with college students the theme of how to plan their college career. No further information has been disclosed yet. However, New Oriental said that doing educational live broadcast on Taobao is a long-term plan with clear goals. It is understood that during Double 11 last year, Yu Minhong "live streaming classes" on Taobao for the first time, sharing university study, career path planning, etc. A total of tens of thousands of users purchased courses such as postgraduate entrance examination English, college English CET-4 and CET-6. (E-commerce News)

Cross-border newsletter

7. Amazon launches insurance store "Amazon Insurance Store" in the UK

On October 19, Amazon announced the launch of the Amazon Insurance Store in the UK on October 19, local time in London. The store provides a better shopping experience for British customers to purchase home insurance through trusted similar quote comparisons, simplified quotation questionnaire and an integrated checkout experience with Amazon UK site. The Amazon Insurance Store will be launched today to some customers and will be launched to all UK customers through Amazon UK web pages and apps by the end of the year. (E-commerce News)

8. Shoptop and Lianlian International cooperation upgrade to launch Lianlian payment function

According to October 19, in order to help Shoptop experience better collection services, Shoptop and Lianlian International recently upgraded their cooperation: Shoptop's backend launched the Lianlian International collection plug-in function to provide stable collection solutions for cross-border sellers to go to the sea. According to reports, the Lianlian payment collection function of Shoptop backend can realize timely accounting in multiple platforms and multiple currencies, one account, one-click withdrawal, and unified management of multiple platforms and multiple stores. In addition, as of now, Lianlian International's business has covered more than 100 countries and regions, and has served more than 1.5 million Chinese cross-border e-commerce stores in total. (E-commerce News)

9. TikTok may seek to build a new logistics and warehousing network in the United States

According to media reports, TikTok appears to be seeking to build a new logistics and warehousing network in the United States to support its e-commerce efforts, according to several job openings recently posted on its recruitment website and LinkedIn page. In addition, in a job posting, the company said it was looking for people who "build new fulfillment services from scratch" and "responsible for business development of TikTok e-commerce logistics fulfillment services in the United States." A TikTok spokesperson declined to state details of the latest position. (E-commerce News)

10. Walmart launches new creators platform "Walmart Creator"

On October 19, Walmart announced on October 18 local time that Walmart Creator, a new platform designed around creators, is a one-stop portal that allows creators to profit from retailers' purchaseable products. According to reports, contracted creators will have access to thousands of products and have the opportunity to earn income while earning unlimited commissions from the sales they recommend. (E-commerce News)