#Laogao E-commerce Newsletter# [November 24 E-commerce Evening News]

Evening News: 1688 adjusts the timeout explanation rules for spot order refund response timeout for the 1688 adjusts the product resource management specifications and takes effect on November 2; Suning.com adjusts the product resource management specifications and takes effect on November 30; Kuaishou E-commerce holds a trust upgrade press conference to launch the service brand "Trust Shopping"; WeChat Video Account's personal homepage adds order display; eBay launches the "2021 Fourth Quarter Light Small Parts Overseas Warehouse Rewards Activity"...

Lao Gao provides everyone with the latest and most valuable Internet and e-commerce information every day.

E-commerce newsletter

1. 1688 Adjustment of the refund response timeout of spot orders will take effect on December 2

According to November 24, the 1688 platform issued an announcement today stating that in order to provide buyers with more efficient refund services and trading experience, 1688.com will adjust the timeout instructions for the refund response of spot commodity transaction orders. The announcement shows that the refund initiation scenarios include the merchant’s overdue delivery, the order is not clicked for delivery, and the buyer initiates a refund application; within 6 hours of order payment, the order is not clicked for delivery, and the buyer initiates a refund application. The formal implementation time for the change of the rules is December 2, 2021, and the scope of the action is for all industries. (E-commerce News)

2. Suning.com adjusts product resource management standards to take effect on November 30

On November 24, Suning.com recently released the "Suning.com Product Resource Management Specifications" stating that this specification will be adjusted in accordance with the "Suning.com Service Agreement" and the "General Principles of Merchant Management Specifications". The adjustment of the rule will come into effect on November 30, 2021. Acts that occur before the date of the entry into force of these rules shall be handled by the rules at that time; these rules shall be applied afterwards. After the "Suning.com Product Resource Management Specifications" is changed, products that have not been sold for 90 days in the goods sold will be automatically removed from the shelves by the system. (E-commerce News)

3. Kuaishou E-commerce holds a trust upgrade conference to launch service brand "Trust Shopping"

On November 24, today, Kuaishou E-commerce held a trust upgrade press conference, launching service brand "Trust Purchase" and the "Kuaishou Goods Culture Experts Convention". At the press conference, Kuaishou E-commerce announced the repurchase data since the big trust was launched. The newly released Kuaishou's third-quarter financial report data shows that in September 2021, the repurchase rate of Kuaishou's e-commerce exceeded 70%. As of November 2021, Kuaishou E-commerce and more than 66 brands have identified more than 300,000 fake sales clues and more than 40,000 illegal penalties. From April 2021 to the present, more than 10,000 teams have accumulated clearance and reduction. (E-commerce News)

4. Some of the "Pinxixi" trademarks applied for by Pinduoduo were rejected and reviewed

According to news on November 24, Tianyan Check data shows that recently, the status of some of the "Pinxixi" trademarks applied for registration by Pinduoduo's affiliated company Shanghai Xunmeng Information Technology Co., Ltd. has been changed to "rejection review" and "waiting for rejection review". The above international trademark classification involves beer and beverages, medicine, feed seeds, etc., and the application date is February this year. (E-commerce News)

Internet news

5. New order display on WeChat Video Account’s personal homepage

On November 24, recently, someone found in the latest version of WeChat that WeChat has once again upgraded its functions for the video account. The video account's personal homepage has added a "order" function, and the binding relationship with the official account has been deepened again. In the "Order Center", you can check the detailed product information of "payment", "payment to be collected", "refund or after-sales service". (E-commerce News)

6. The total transaction volume of WeChat merchants' Double 11 live broadcast exceeded 35 million

On November 24, Weidian disclosed the Double 11 results of Video Account. Judging from the data, the total transaction volume of Double 11 live broadcast by Weidian merchants exceeded 35 million, and the video account live broadcasts directly through the Weidian mini program reached 600,000 times, covering multiple brand categories such as clothing, beauty, and food. Previously, WeChat Video Live launched the 11.11 live Good Products Festival from 0:00 on November 1 this year to 24:00 on November 11. All brands, merchants, and anchors can sell goods through live broadcasts and recommend high-quality products to fans. (E-commerce News)

Cross-border newsletter

7. US e-commerce Etsy will automatically inform the buyer of the delivery date of the package

On November 24, Etsy released the latest announcement yesterday, which will view the time required for the package to arrive at the recipient based on the postal code. If the shipping is delayed, Etsy will automatically calculate the estimated delivery date through the relevant transportation information and help the seller inform the recipient. In order to quickly detect any delays and inform the recipient in time, and ask the seller to provide the latest and most accurate information about the order, Etsy puts forward the following suggestions: First, ensure that the parcel is processed in a timely manner, that is, the delivery is timely. (E-commerce News)

8. Indian e-commerce Flipkart acquires SastaSundar and enters the healthcare field

On November 24, Indian e-commerce Flipkart recently announced the acquisition of online pharmacy SastaSundar through the company's press release room, and the amount of this round of transaction has not been disclosed yet. Flipkart said the epidemic has caused a sharp increase in service demand in the healthcare industry, and the acquisition will be a key step for its entry into India's healthcare sector. It is understood that SastaSundar is an online pharmacy and digital health care platform that establishes a digital health care network, manages an efficient medical supply chain, and connects doctors and diagnostic services. SastaSundar was valued at $125 million in a 2019 round of financing, with a cumulative amount of financing before the acquisition reaching $48.2 million. (E-commerce News)

9. eBay launches "2021 Fourth Quarter Light Small Parts Overseas Warehouse Rewards Activity"

On November 24, in order to support sellers to expand their overseas warehouse business for light small products, eBay and Wanyitong jointly launched the "2021 Fourth Quarter Light Small Tips Overseas Warehouse Rewards Activity", which is from 0:00 on October 1, 2021 to 23:59 on December 31, 2021. During the event, at the event site, the invited account group will ship through Wanyitong Overseas Warehouse Service + the parcels can be identifiable for weight not exceeding 500 grams + the parcel price not exceeding US$15. For parcels that meet the event requirements, a reward of US$0.75 per parcel + a 5% discount on Wanyitong tail logistics fee will be given. The reward will be distributed in the form of Wanlitong points or other eBay approved. (E-commerce News)

10. Amazon Pay allows customers to use Amazon user information to shop on third-party websites

According to CRYPTOFINANCY, Amazon Pay currently allows customers to use their Amazon user information to shop on third-party websites, and recommends online retailers to add Alexa Ability to their stores, allowing customers to use voice commands to operate orders and simplify the checkout process. It is understood that Amazon has recently announced that users who use Amazon Pay payment will receive a series of discounts, including online and in-store shopping. Amazon Payment will offer $10 discount for children’s toy website Crayola, a one-month free Nord VPN usage, a 30% discount on Amazon’s brand Copper Compression, and a variety of other brands. (E-commerce News)