The most important thing in Taobao customer service skills should be pre-sales customer service skills, after-sales skills, speech skills, chat skills, communication skills and sales skills. Xuanming Network teacher has compiled a complete set of Taobao customer service skills training methods for Taobao store managers to formulate Taobao customer service training plans.
1. Customer service training process
(1) New customer service classification - classify the situation of new customer service
A type of person who has never been exposed to Taobao to serve as customer service will take about 3 weeks.
There are some people who have done customer service before in Class II, and the training time of this type of customer service is estimated to be about 1 week.
Three categories of after-sales customer service.
Different training is provided for different types of customer service.
(2) Specific training process
