New news! Pinduoduo's after-sales customer service must pay attention to 6 things to note

　　如今许多拼多多店铺都将店面在线客服分成售前服务和售后，那样能更强的给与顾客服务项目。但若售后服务未能解决好顾客意见反馈的难题，那麼毫无疑问是会危害店面的认购率的。因此诸位拼多多平台售后服务特别是在要清晰这6点是更为关键的常见问题。

　　1. Refund status of orders

　　拼单订单不可以立即退款申请，必须拼团取得成功后申请办理仅退款，还可以告知顾客联络拼多多客服处理；或是等你拼单未取得成功24钟头后系统退款，微信付款的订单1-3分鐘内到账。

　　2. Only refund orders

　　1. No delivery: Customers can apply for a refund immediately and only will it arrive within 24 hours after the order refund approval (there will be delayed on national statutory holidays). If the refund is returned to the savings card, the order refund will be received 2-6 days after the order refund approval, and the order refund will be received 3-7 days after the overdraft card refund approval.

　　2. Delivered: Contact the customer and refuse to sign for the receipt and inform the express company to call.

　　3. Apply for a return order

　　The Pinduoduo platform is suitable for 7-day return and exchange without reason. If the product quality problems or returns and exchanges are caused by wrong shipment, the merchant shall bear the round-trip freight fee; if the product quality problems are not required, the customer shall bear the return and exchanges.

　　顾客申请办理质量退款，在售后宝贝详情，系统软件会另外出現规定商家担负退货运费的表明。

　　If the punishment regulations are met, the refund of freight will be stipulated, so after-sales orders are not necessarily refunded by the system software.

　　Looking for after-sales service waiting for review in [Merchant Backend Management System] - [After-sales management method] - [Refund/After-sales service], and check whether the after-sales service details are required to refund the freight.

　　4. Work order solution

　　After the service platform interferes with the after-sale order, the merchant must submit necessary credentials for investigation and verification in accordance with the provisions of the service platform, such as the verification of the logistics company's seal and the express delivery company's receipt of the bottom order and other reasonable credentials of the three parties. It takes 48 hours to conduct cross-examination, otherwise the loan cannot be cross-examination after the deadline.

　　Waiting for review of work order inquiry methods: [Merchant background management system] - [After-sales management method] - [Work order management method].

　　5. Merchant induces third-party trading punishment

　　在与顾客沟通交流时，干万不可以出現第三方平台信息内容、或者别的买卖方式，不然有将会会关掉买卖、限定取现、店面货品停售、严禁上架，且必须交纳10万余元的担保金。

　　6. Matters related to the return package freight

　　The freight insurance function is based on the cycle time of one week, and the purchase must be renewed on time.

　　The freight allowance for the return package is borne by the service platform. It is clear based on the order pickup location, the detailed address of the store, and other elements. Within 24 hours after the merchant allows the return and presents the detailed address of the return, the system software can calculate the freight allowance for the order return and the subsidy will be made to the customer's payment account.

　　You can check the actual information about the return package shipping fee on the order information page and after-sales baby details in the merchant center.