What practical skills do Taobao customer service need to master when communicating with customers?

　　Many times, the transaction of a baby depends on the professionalism of Taobao customer service. Customers come to your store and read the introduction. If he has any questions and consults, it means he is interested in your product. Whether the customer's transaction depends on whether the communication skills of Taobao customer service are in place. Say it is Taobao customer service.

　　In fact, it takes into account both sales and customer service positions. Since it serves after-sales customers, it also requires customers to place an order for them. Therefore, Taobao customer service must have the ability to convince others and have a professional service level. Taobao customer service and customers generally communicate: say hello, answer questions, payment, logistics, and after-sales service. Next, the editor of Laogao E-commerce will talk about it in detail.

　　1. Say hello

　　For Taobao customer service now, the customer usually has questions first and the dialog box will pop up. When receiving customer information, the customer service must first respond quickly and not let the customer wait too long. Therefore, this requires the customer service to type very fast and have good reaction. This also includes introducing yourself. With a smile on your face when introducing yourself, it will give the customer a better feeling. After all, there is no expression in online conversations, which means you can feel the other person's mood through some details.

　　2. Answer questions

　　This is the second step. Here, Taobao customer service can judge the customer's real problem through the customer's habitual tone of typing. If you want to find a lower price, then you will guarantee the quality of your company's products. The price you set is the best discount, and there is really no way to make adjustments. These people may have bargained for less price, but may have become a habit. Of course, if you are a customer who is particularly concerned about the price, you can inform the store if it has a purchase of the price.

　　3. Payment

　　If the customer feels that there is no problem after chatting, he will naturally place an order. For some older or newbies, the payment may not be smooth. Then you can ask, "Dear, hello, are you having problems with payment? If you have any unclear things, you can tell me, maybe I can help you + smiley face."

　　Or for those customers who have added but have not paid, you can send the address and let the customer check the address. Checking the address is not the purpose, the purpose is the next sentence, "If there is no problem, we will mail it to you according to your address after you pay."

　　4. Logistics

　　Some customers may be more anxious to receive the goods, and in this way, they will hope that you will ship the goods as soon as possible. You can tell Taobao buyers how many days it usually takes to ship the goods. If you are really anxious, you can recommend using SF Express, which will be faster, but the shipping fee is a bit expensive.

　　5. After-sales service

　　Generally, customers will consult customer service when they have not received the goods for several days. The customer service can say, "I'm really sorry, because of the express delivery problem, it's delayed your time." After checking, you can send the screenshot to the customer. But generally this situation does not happen now, and the current express delivery company will not cause any problems if it is not particularly unexpected.

　　There are also some customers who may be really dissatisfied with the products they receive, so you can tell them that there will be 7 days of no reason to return the goods. If you are really dissatisfied, you can apply for a return. The customer service can give the delivery address to the customer. Generally, the customer needs to bear the mailing fee for the mailing back.