How to deal with bad reviews from excellent Taobao customer service? Teach you a few tricks to deal with them correctly

　　If you encounter bad reviews, you must understand the source of bad reviews. Bad reviews mainly come from product quality, logistics speed, and customer service responses. The product quality must be selected well. This is the basis of a store, so I won’t explain it much. Logistics speed is closely related to the express delivery company you choose. You cannot only seek the lowest price, but also consider the logistics speed. Taobao customer service is divided into two types: pre-sales and after-sales service. An important job in after-sales service is to deal with medium and bad reviews. Generally, contact the buyer first to modify the medium and bad reviews. If it really doesn't work, you need skilled reply to reduce the impact of medium and bad reviews.

　　So how can excellent Taobao customer service deal with negative reviews? Today, Laogao E-commerce will teach you a few tricks to deal with it easily.

　　1. Taobao customer service and customer communication should pay attention to the time point

　　You can't say that you can choose working hours when you want to communicate with customers. It's best to be the customer's off work hours, so that customers have more time to listen to you. Also, customers cannot be angry, they should choose before the customer's emotions break out.

　　2. Taobao customer service should pay attention to timeliness

　　When a customer has problems, find customer service. The customer service must solve the problem in a timely manner and cannot keep shirking responsibility. If the problem is solved well, it is easier to get good reviews. If the bidding is not good and delays for a long time and the customer is not satisfied, the chance of giving bad reviews will naturally be high. Moreover, such customers will not become repeat customers, after all, the impact left by shopping in your store for the first time is not very good.

　　3. Taobao customer service should judge communication

　　Many times, if the customer loses a serious product, the customer service will generally propose compensation. However, if the customer is firm in the compensation proposed by the customer service, then he should end it politely and record the customer's temper characteristics so that there will be a reference next time he communicates.

　　4. Statistical analysis of negative reviews data for Taobao customer service daily summary

　　Let’s see which product the bad reviews mainly appear among customers, and develop effective solutions to the problem of this product, and make a virtuous cycle.

　　We all know that bad reviews on Taobao have a great impact on our store, so one of the main tasks of Taobao customer service is to minimize the occurrence of bad reviews. Only by mastering these skills can we avoid the occurrence of bad reviews.