#Laogao E-commerce Newsletter# [November 9 E-commerce Evening News]

　　#Laogao E-commerce News# [November 9 E-commerce Evening News Brief] Cainiao makes another move: use the AI ​​brain of logistics customer service to reduce consultation by 30%; Alibaba Zhang Yong: Alibaba Cloud will become the company's "important business"; Alipay: Public travel will become an important traffic entrance for new retail; Pinduoduo founder Huang Zheng talks about competitors' efforts in group buying business: imitation is the best praise; Tmall Double 11: The entire logistics industry has launched a large number of environmental protection measures...

　　E-commerce newsletter

　　1. Cainiao makes another move: use logistics customer service AI brain to reduce consultation by 30%

　　On November 9th, Cainiao announced today that it will launch the logistics customer service AI brain, joining hands with merchants and express delivery industries to upgrade services, and collaborate with 1.2 million customer service personnel online to respond to package delivery abnormalities in real time through technology + service. It is estimated that through timely response and handling and proactive notification, the number of consultations can be reduced by at least 30% for merchants. (Yibang Power)

　　2. Alibaba Zhang Yong: Alibaba Cloud will become the company's "important business"

　　On November 9, Alibaba CEO Zhang Yong said in an interview with foreign media CNBC that Alibaba Cloud, its cloud computing department, will become an "important business" of the company in the future.

　　"We firmly believe that every business in the future will be powered by cloud computing. We are very happy to build this cloud computing infrastructure and support various businesses in this new digital age," Zhang Yong said in an interview. "I think cloud computing will... become an important business for Alibaba in the future." (Europe)

　　3. Alipay: Public travel will become an important traffic entrance for new retail

　　Recently, Alipay announced that it would join hands with ecological partners such as Intime and Hello Bicycle to encourage citizens to travel through public transportation such as buses and bicycles, and welcome Double 11 with green and low-carbon. During Double 11, Hangzhou people can take the Intime dedicated bus for free; users who meet the requirements can reimburse their high-speed rail tickets from any city in the Yangtze River Delta to any Intime store across the country; those who ride Hello bicycles to 200 meters near Intime Shopping Mall can ride for one more day for free; there is also a chance to draw the Intime shopping card by swiping Alipay to take the bus page screenshot.

　　At present, new retail formats such as Hema, Intime, RT-Mart, Sanjiang Shopping, and Taoxianda are being promoted nationwide in Alibaba Ecology. Travel methods such as buses, subways, shared bicycles, and high-speed rail have gradually become an important part of this. Alipay said that the in-depth promotion of new retail lies in the integration of online and offline. Shared bicycles, buses and subways, as high-frequency travel tools, use the advantages of "capillary distribution" and "instant connection" to open up user life, services and scenarios, and achieve the deep integration of "online" and "offline", "home to home" and "store to achieve a closed loop in new retail. Alipay said that public travel will be an important offline traffic entrance for new retail, and for the public travel industry, it also means the opening of a new business model. (Europe)

　　4. Pinduoduo founder Huang Zheng talks about competitors' efforts in group buying business: imitation is the best praise

　　During the World Internet Conference, Huang Zheng, founder and CEO of Pinduoduo, said, "It is a good thing for everyone to do group buying, and it seems that 'imitation is the best praise'. From the perspective of the moat, the more people do, on the one hand, it seems that everyone is sharing the Pinduoduo market, but on the other hand, it is actually expanding the Pinduoduo market." (The Paper)

　　Internet Information

　　5. Sales performance slows down Starbucks needs to maintain profits by price increases

　　Sales performance slowed down, and Starbucks adopted the same strategy as Apple: if you can't sell more, you'll sell more expensively.

　　Recently, Starbucks announced that it would raise the prices of some beverages in China, including all Starbucks' offline stores in China and Starbucks' specialty stars deliver takeaways. The sales strategy has been implemented at present. For example, the price of large cup (Grande cup type) American coffee has been increased from 27 yuan to 28 yuan, and the cost of medium cup (Tall cup type) latte coffee has been increased from 28 yuan to 29 yuan in the past.

　　Regarding the price increase, Starbucks said that it was formulated after careful evaluation and comprehensive consideration of various aspects such as rent, logistics, store facilities, manpower, product research and development and customer experience innovation. (36Kr)

　　6. JD.com Zhang Chen: The Internet of Things is an important means to integrate the digital economy and the real economy.

　　JD Group CTO Zhang Chen said at the 5th World Internet Conference in Wuzhen that in the past, everyone thought that JD was a retail company, but in fact, JD is already an innovative enterprise that deeply integrates the digital economy and the real economy, and it can also be said to be an economy that deeply integrates the two. Zhang Chen pointed out that the Internet of Things is an important means to integrate the digital economy and the real economy. Things represent the real economy, the Internet represents the digital economy, and the Internet of Things embodies the integration of the two. (36Kr)

　　7. State Administration of Radio, Film and Television: The total pay for all guests of variety shows shall not exceed 40% of the total cost of the program.

　　The State Administration of Radio, Film and Television issued a document saying that variety shows broadcast on TV-satellite comprehensive channels at 19:30-22:30 must report information on the guest names, pay, cost ratio and other information to the General Administration in advance. The total pay for all guests in each program shall not exceed 40% of the total cost of the program, and the main guest pay shall not exceed 70% of the total pay for the guests. The pay of all actors in each TV series (including online movies) shall not exceed 40% of the total production cost, of which the main actors shall not exceed 70% of the total pay. (36Kr)

　　8. Tmall Double 11: The entire logistics industry introduces a large number of environmental protection measures

　　Cainiao has invested 5,000 green recycling stations in 200 cities across the country to encourage green recycling of express cartons. Alibaba's core sectors, including Taobao, Tmall, Alipay, etc., are also linked with Cainiao through technical capabilities, allowing consumers to participate more conveniently in the green recycling of cartons on Double 11. Logistics companies such as ZTO, YTO, STO, Yunda, Best, and Suning have also added automatic sorting lines, recycling bags, and recycling boxes, and work with the entire industry to promote Tmall Double 11 to be more green and environmentally friendly. (Oriental Fortune Network)

　　Cross-border e-commerce

　　9. Walmart will set up an AI retail lab in the store

　　According to TechCrunch, Walmart announced that it will build a smart retail lab in a supermarket in Levitown, New York to enhance the customer experience. For example, artificial intelligence is used to identify the quantity of goods on the shelves, and when the shelves are empty, they can actively replenish inventory. (Pinwan)

　　10. Hangzhou Customs revealed that imported goods were worth 670 million yuan last year on Double 11.

　　On November 9, in an online interview with China Customs Portal, Hangzhou Customs Director Ma Jianzhe shared data on Double 11 import business in the past few years.

　　It revealed that on the day of Double Eleven in 2015, customs supervised 1.11 million orders of cross-border imported goods worth 160 million yuan; in 2016, 1.42 million orders of imported goods worth 270 million yuan. On the day of "Double Eleven" in 2017, at 8 a.m., the number of declaration lists received by the customs exceeded the orders for the whole day of "Double Eleven" in 2016; by 19 p.m., it had exceeded 3 million orders, equivalent to the volume during the entire "Double Eleven" period in 2016; throughout the day, a total of 3.44 million orders were supervised, with a value of 670 million yuan. (Yibang Power News)

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