JD.com’s questions about applying for order deletion will help you avoid points deducting your store

　　Many people will ask me that after the store applies for deletion, the store’s score will be deducted, resulting in the store being temporarily closed. This is a common mistake. JD.com’s order deletion is a business that applies to the backend for various reasons. Deleting orders can better ensure that the store operations are basically not affected. However, under which circumstances can you delete orders and what questions you will encounter when deleting orders are all big problems. Everyone knows that when encountering four scenarios: bulk ordering, extortion, price difference/shipment/gift links, and profit-obtaining, you can naturally submit abnormal orders to delete them. If it weren't for these situations, what else could there be a way to delete orders?

　　1. Apart from JD.com’s abnormal order deletion, what other situations can be deleted?

　　Another situation is negotiated to delete orders, which is only available for cash on delivery orders. There are 4 usage scenarios, and the following are examples.

　　The first type is that the merchant contacts the customer and the customer agrees to cancel the order. For example, if the product is out of stock/oversold/with defects, the merchant can contact the customer in advance to explain, and submit an application for deletion on the premise of obtaining the customer's consent and indicate the reason for deletion. The second type is that the merchant contacts the customer and the customer agrees to cancel the order. For example: the user refuses to accept the cash-on-delivery order, the seller contacts the user, confirms that the product refuses to be collected and submitted an application for deletion. The third type is that the customer cannot be contacted or the customer agrees to cancel the order. For example: If the user places an order that does not comply with the purchase rules or the address is unknown, the merchant contacts the user to confirm the order abnormal point, whether the order can be modified, and if it cannot be modified, whether it agrees to cancel the order. The fourth type is that the customer requests the order to be cancelled. For example: the user cancels the order for deletion due to cancellation, and the user contacts the merchant via Dongdong/400 phone to inform the request to cancel the order.

　　2. How to deal with JD.com’s negotiation to delete orders?

　　Specific operation path: Rights and interests service> Rights protection management> Application for deletion> Negotiation of deletion> Add deletion.

　　3. After applying for JD.com to delete the order, how long will the order be deleted?

　　After the merchant submits an application for deletion, the system automatically triggers a text message to the consumer to inform the order that it has been applied for deletion. If the consumer feedback does not reach an agreement with the merchant, the application for deletion will be rejected; if the consumer does not raise an objection, the order will be automatically deleted after 48 hours.

　　4. Where can I check the records of JD malicious order deletion?

　　The merchant logs in to the merchant backend - rights service - rights protection management - application for deletion - abnormal order deletion / negotiating order deletion, the application for deletion history is displayed by default, or you can also select the corresponding filter box option to query.

　　5. What kind of punishment will the platform impose if it applies for deletion of orders in violation of regulations?

　　For merchants who apply for negotiation and deletion without the consent of consumers and are complained by consumers, the platform will deal with "violating promises" in the "JD Open Platform Merchant Points Management Rules", and 12 points will be deducted each time.