18 Taobao merchants were removed by Taobao for malicious harassment! 16 Crown stores were removed!

　　18 Taobao merchants were removed from malicious harassment by Taobao! 16 of the Crown store were removed from it! Many Taobao buyers may have encountered this situation: after giving a Taobao store a moderate or negative review, they will take turns to bombard their phone calls and text messages in the following days; they will ask to delete or change the positive reviews.

　　On May 4, Taobao issued the most severe "merchant malicious harassment punishment list" in history, and 18 stores were directly closed for malicious harassment of consumers. These punished stores have a total annual transaction volume of nearly 300 million yuan, of which 16 Taobao Crown stores account for.

　　It is understood that Taobao sellers can be divided into four categories according to sales volume: Heart, Diamond, Crown, and Red Crown (also known as Golden Crown). Each category is divided into 5 levels, with a total of 20 levels. 16 of the 18 stores that were punished this time are Crown stores, especially the 4 Red Crown stores that are only one step away from becoming the highest-level seller.

　　"There is one of the four Red Crown Taobao stores with an annual transaction volume of more than 200 million yuan. Although we are reluctant to leave, we can only bear to give up." Liu Fei, senior director of Alibaba Group's customer experience business group, said, "This is just the first step. The clearance mechanism will become normal in the future, and anti-malicious harassment will not be topped off."

　　Malicious harassment can be regarded as a "psoriasis" on e-commerce platforms: some merchants are lucky and have been begging for comments after consumers give negative reviews based on facts. Once the other party does not change, they will be "superior" and harass, insults, threats, and even send filthy clothes through telephone, causing great trouble to the parties involved and is deeply disgusting.

　　Taobao stipulates this malicious act of disrupting market order and infringing on consumer rights through platform rules. Every time a harassment is discovered, the store will be deducted by 12 points. Serious violators will be directly punished by closing the store.

　　Reporting and verification have always been a difficult problem. The scheming "service provider" believes that it is difficult for consumers to provide evidence without scrupulousness. For example, Internet phone software such as "Call You to Death" is widely present on major software download platforms, and is free to use it at will. The online number change makes it impossible for consumers to provide evidence of the source of harassment, and then the rights protection is blocked; for example, it is difficult to verify the source of the third-party delivery; for example, send the buyer's mobile phone number to major websites such as renting and blind dates, so that consumers can frequently receive SMS verification codes.

　　The latest data provided by Taobao shows that in 2016, there were 858 gangs who sent spam messages to merchants through Wangwang customer service, claiming that they provided medium and bad review modification services; and there were as many as 2,359 service gangs identified by Taobao that sent medium and bad review modification requests to consumers through Wangwang. Violating evaluation services have become a gray industry, and malicious behaviors have been repeatedly banned. Relevant regulatory departments, communication service companies and e-commerce platforms hate this and feel helpless.

　　In response to this problem, in 2016, Taobao issued special regulations on malicious harassment: when consumers complain about harassment, even if consumers cannot provide evidence, Taobao will actively contact past consumers to collect evidence, and finally make a judgment based on the seller's previous record. In the future, Taobao will further crack down on the identified black and gray gangs and illegal service providers to cure the social cancer of malicious harassment and ensure the legitimate rights and interests of consumers.

　　Alibaba's security department waiter Junxing reminds that he will be arrested if he does something wrong. According to reports, after the announcement of the punishment, some merchants regretted it. Some sellers took the initiative to express their deep guilt for the inconvenience, verbal attacks and multiple calls to the buyer's work and life, and "very ashamed and blamed" for the negative impact on Taobao.com.

　　Attached 18 "List of Punishment for Malicious Hazarding Merchants"

　　1. YY trendy boutique women's clothing store (4 red crowns)

　　2. Eman Clothing (1 Red Crown)

　　3. Haolaiwu Trendy Men's Store (1 Red Crown)

　　4. Lucky Beauty (5 Crowns)

　　5. Love Global Shopping (4 Crowns)

　　6. Zhuzi Henan Specialty Store (3 crowns)

　　7. A new generation of beauty and makeup (3 crowns)

　　8. Meiyi Home Women's Clothing Store (3 Crowns)

　　9. Mole spots and freckle removal life hall (2 crowns)

　　10. Little Beautiful Internet Celebrity Store (2 Crowns)

　　11. Taogongguan Clothing (2 crowns)

　　12. Manman Ou Women's Clothing Store (2 Crowns)

　　13. ILY Little Luck (1 Crown)

　　14. High-end customization of cute uncle trendy shoes (1 crown)

　　15. VK Famous Life Museum (1 Crown)

　　16. aini2289752 (1 crown)

　　17. Hualifeng Taifa International (4 diamonds)

　　18. Huang Xiao’s general wholesale agency (4 diamonds)

　　Sure enough, after long-term operation of the store, the test of high-quality products and services is still tested. Laogao Crown Club is talking about the content that 18 Taobao merchants were removed by Taobao for malicious harassment. I hope that Taobao merchants will take it as a warning.

Click to register online to apply to join the well-known e-commerce network - Laogao Crown Club. Any businesses, Tmall merchants, Taobao Crown Stores, Jinguan Stores, and other e-commerce platform merchants can apply to join!

Thank you for your attention and support to Laogao Crown Club . Please indicate the source of the reprinting website www.shxuanming.net