A grateful attitude
Before this, I will share a mentality, which is a grateful mentality. Why do we talk about gratitude? Let’s start with this idea. How can we have ideas? There is a saying that personality determines destiny. Where does our personality come from? Character is developed by habits, so where does habits come from? Yes, behavior. So where did our behavior come from? Behavior comes from ideas, so where do your ideas come from? We cannot have an idea for no reason, the impact of society on us, the impact of the media on us, have we considered whether these are correct? Sometimes, what the public media spreads to us may feel that it is hearing about and advertising again.
There is a very fake rumor on Weibo. After reading it, we first reacted to it. Some people would wonder if this is true. However, 90% of people would not think about it. First of all, they would be disappointed in this society. 50% of people shook their hands and forwarded the Weibo directly. If you read such messages every day and forward such messages every day, it would be difficult for you to be a negative person. When you become a negative person, you are rejected by all positive things. For example, if the government wants you to go to the New Third Board today and pay you a million, you will definitely think that he is a liar, because when you read these and those every day, you will think how can there be good people? The sensitivity of your message is different from that of positive people. Because we only have attention to things that we are interested in. So when it comes to ideas, where do ideas come from?
A friend just said that he came from the media. We briefly analyzed and talked about where the positive energy of the media came from. Regarding ideas, I will share a new view, which is where our ideas come from after being infected by others. From ourselves, why do we have this idea? Because our mentality is different. When we encounter something, we have a positive attitude and a negative attitude. When you face it positively, it is a grateful attitude. If you have a grateful attitude, then all good things will come to you. Because you have a grateful attitude, you will feel that the world is for you. Very good, then you laugh every day, you smile when you see anyone, you see me laugh at you, you think I am a good person, then we chat with each other, and a lot of resources will be connected. If it weren't for the gratitude mentality, what would we have be? The complaining mentality we just mentioned, then if you have a complaining mentality, what is the result? Why do you think that customer is so annoying today? You have given him a discount and he still needs a discount. Just like what the female classmate said last time, my stuff is very expensive and sent to him. I was very scared. He cut it to pieces when he received my stuff and sent it to me. In this way, we have a contradictory relationship with the customer.
I think gratitude is first of all, you and your customers must be side by side, transforming from an opposite relationship to a side by side relationship, so that we open our hearts and feel that what we give me now is good enough. Although we are working hard now, who is not working hard? If we thank this customer, will he be grateful to us? What do we feel when the customer scolds us? Then how will we treat customers? If we treat this customer with an unexpected attitude, he will also feel it because he is also a human being, and people are the same as this and treat customers sincerely, I believe that customers will be moved.
Yesterday, Lao Gao was also chatting with me and asked me to share my gratitude mentality, because I think the gratitude mentality has helped me a lot. We are making changes every moment, either positive changes or negative changes. We do whatever people you want to be. We also wrote on the paper that introduces the gains and losses we experienced before. I just used eight words to say it. At the beginning, we came into contact with Taobao relatively early. I used to work in the Internet industry and started to come into contact with Taobao in about 2005. At the beginning, I Our real-name authentication failed. It was November 1, 2005. We also registered on Paipai.com and it was successful in one go. At that time, it was a loser mentality. If you register for me on Taobao, I won’t be able to sell it on Taobao. I went to Paipai for auction. As a result, it sold very well on Paipai, but what’s the use? The market share on Paipai is one-tenth of Taobao, so I chose the wrong place at the beginning. Therefore, data analysis is very important. We must finalize strategic issues from the entire data. This is the first point.
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