Seller pay attention! Taobao's "Seven Days No-Reason Return" rule will be upgraded

According to March 2, the State Administration for Industry and Commerce will implement the "Seven-day No-reason Return Rules for Online Purchasing Products" on March 15. Taobao will comprehensively upgrade the seven-day No-reason Rules based on this regulation. It is reported that Taobao’s new regulations will begin public solicitation of opinions on March 1 and will be officially implemented on March 22.

According to the rule waiter's interpretation of the new regulations, the new version of the "Taobao Seven-Day No-Reason Return Specification" has been comprehensively upgraded from the clear scope of applicable categories/defining return requirements and other links.

The new regulations clearly state that products that do not apply to the seven-day unreasonable return regulations include: products customized by consumers (such as personalized customization, design, etc.), products that are fresh and perishable (fresh fruits, pets, etc.), audio-visual products such as computer software downloaded online or unpacked by consumers, digital products such as computer software (phone bills, online game services, etc.), newspapers and journals delivered, service products (local services, purchasing agents, etc.), personal idle items in Xianyu Market, and auction items.

Products that can be used for seven-day unreasonable return include: commodities with a large depreciation of value after activation or trial, commercial commodities, or commodities whose value fluctuates frequently in the short term (smart products, commercial kitchen utensils, gold, etc.), commodities that affect personal safety or life and health after unpacking, or commodities that easily lead to changes in the quality of commodities after unpacking (such as food, health products, etc.).

Other products that fail to belong to the first two items must compulsoryly support the seven-day no-reason return rule. In addition, the platform originally implemented "not applicable" or "optionally applicable", and industries that are now changed to "must apply" include: home appliances, home decoration and furniture, jewelry, animation, books, antiques, etc.

At the same time, the act of the seller unilaterally or the buyer and seller agreeing that the seven-day unreasonable return is invalid.

In addition, the rules require buyers to keep the product returned to the product "intact" and clarify the general standards and special categories of the product "intact". Among them, the "7-day no-reason return" rules will no longer be followed in categories such as beauty, skin care products, books and magazines, animation peripherals, game software, health products and medicines (if any) after one-time sealed packaging is unsealed; products for large appliances.

The definition of intact standards by specific special categories is as follows:

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