Today, the editor of Laogao Crown Club will tell you about the matters about "Is it necessary to compensate for refunds for out-of-stock products on Taobao?" Some sellers and friends don’t know how much compensation is for Taobao’s out of stock, which leads to the situation becoming more passive after this happening, and finally they are punished by Taobao. So, do you need to compensate for the out-of-stock refund on Taobao? Today, let’s follow the editor of Lao Gao Crown Club to see if there is any compensation for the out-of-stock purchase of Taobao C store? Please read it down.
It is a violation of the rules that the buyer applies for a refund due to the seller's out of stock after payment. The buyer can close the transaction after the refund is successful and the complaint is filed. The complaint is that the seller fails to ship the goods at the specified time and asks for compensation; the compensation amount is: 5% of the actual transaction amount of the product is used as a liquidated damages (excluding the amount of the postage red envelope), and the maximum is not more than 30 yuan, the minimum is not less than 5 yuan, and the minimum is not less than 1 yuan for a specific category of goods.
When the transaction status is "The buyer has paid, waiting for the seller to ship the goods", but the seller delays the shipment on the grounds of out of stock or out of stock;
1. When the buyer applies for a refund on the grounds that "seller is out of stock", it is recommended that you negotiate the refund matter with the buyer as soon as possible. If you choose to agree to the refund application, you will be given 5% of the refund amount from your margin as compensation from your margin when the refund is completed (up to no more than RMB 30)
2. If you have objections to the refund application caused by "seller out of stock", you can communicate with the buyer in a timely manner. After the two parties reach an agreement, you can recommend that the buyer click "Modify the refund agreement" to modify it to other reasons for refund.
Do you need to compensate for out-of-stock refunds on Taobao?
First of all, it should be noted that the seller delayed delivery due to out of stock , and did not count as not shipped, and he would no longer make compulsory compensation in the future.
If an application for compensation is initiated by abusing the violation of any of the promises (III), Taobao will not force the compensation and the buyer and seller will negotiate and confirm it by themselves.
However, if the buyer learns through some channel that a certain product of the seller may be out of stock, and then deliberately takes the product, the seller will certainly not be able to ship the product immediately. Buyers use Taobao’s delayed delivery rules to claim compensation for profit. This approach is impossible now.
Recently, Taobao issued a public notice on the change of delayed delivery rules. The notice stated that if the buyer abused the violation of any of the promises and initiated a compensation application, Taobao will no longer force the compensation, but will be negotiated by the buyer and seller. The change to Taobao’s delayed delivery rules will take effect on August 15. In the new rules, Taobao has added new supplements to the non-mandatory compensation mechanism rules.
The above are the answers to the relevant questions "Do you need to compensate for the refund of Taobao out of stock?" The editor of Laogao Crown Club brings you the answer to "Do you need to compensate for the refund of Taobao out of stock?" Although Taobao out of stock is troublesome, there is no solution. As long as it is handled properly, you will not be punished.
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