AliExpress: Adjustments to platform services and stocking periods during the Spring Festival

　　#Laogao E-commerce Online Information# The Spring Festival is approaching, and the AliExpress platform has issued an announcement stating that it will make arrangements for the stocking period, the response to dispute arbitration, the warehouse holiday, and the platform service timeliness.

　　The specific content is as follows:

　　Adjustment of stocking period during the Spring Festival

　　Affected by the Spring Festival holiday, from January 25 to February 4, China time, the platform will not be included in the stocking period.

　　Adjustment of the response time for dispute arbitration during the Spring Festival

　　The dispute response timeout and arbitration response timeout will be adjusted according to the Spring Festival holiday, that is, the buyer submits or modifys the dispute between 0:00 on January 25 and 23:59:59 on February 4. The platform will add a 7-day response period based on the current 5-day seller response period; the arbitration response time during the Spring Festival will also be postponed.

　　Warehouse holiday arrangements during the Spring Festival

　　The service hours of worries-free logistics and online shipment logistics providers will be adjusted. AliExpress recommends that sellers reasonably adjust the delivery time according to the logistics provider's holiday arrangements, and provide the logistics provider's holiday schedule download website. (http://bbs.seller.aliexpress.com/bbs/read.php?tid=516868)

　　Packages shipped before the Spring Festival may be postponed until after the holiday to be shipped from the warehouse. Choose an online shipping logistics plan. From January 18 to January 26, 2017, China time, some logistics providers promise to increase the time limit by 10 days on the original basis. Sellers should adjust the time limit settings in advance.

　　Adjustment of overseas refund arrangements during the Spring Festival

　　Affected by the Spring Festival holiday, the time limit for overseas refunds from Hong Kong to domestic will be extended. AliExpress platform will continue to pay attention to overseas refunds, so please pay attention to the platform announcement.

　　Spring Festival consultation service arrangement

　　During the Spring Festival (New Year's Eve - the sixth day of the lunar month), manual services for ordinary buyers and sellers and KA sellers will be carried out as usual.

　　Finally, AliExpress said that the platform will also inform buyers of the Spring Festival holiday notification in advance. It is also recommended that sellers inform customers of the Spring Festival holiday in advance, and reasonably set product stocking time according to the arrangements during the Spring Festival and the adjustment of the platform's stocking period. , and do not forget to contact your supply in advance to confirm whether the supply is normally supplied during or after the Spring Festival.

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