#Laogao E-commerce News# [E-commerce Evening News on December 27] 1. E-commerce customer service helped sellers delete bad reviews, and illegally made a profit of 21,000 yuan and was sentenced; 2. Loli instantly became an undercover policeman, and Facebook executives were arrested for teasing an underage girl; 3. The first "fake online store operation fraud case" was sentenced; 4. Alibaba Wang Shuai: New retail has no time to complain about the future and miss the past; 5. The pornographic list spreads wildly, and Papi Jiang denied being arrested.
1. E-commerce customer service helps sellers delete bad reviews, illegally making 21,000 yuan in prison
According to December 27, Li Dongliang is a customer service staff member of an e-commerce platform. On September 20, 2016, he joined some QQ groups that deleted negative reviews on e-commerce websites through searches. Through these QQ groups, Li Dongliang contacted e-commerce sellers and agreed with them to help delete negative reviews at a price of 30 yuan per item. Subsequently, Li Dongliang logged into the operating system of the e-commerce platform he worked as a staff member, searched for relevant negative reviews based on the order number provided by the seller, and changed the transaction process to "returned" without authorization, and deleted the buyer's negative review data. After the e-commerce platform company called the police, the public security organs arrested Li Dongliang. After being arrested, he confessed to his crime.
Comment: Theft of self-inspection is not only a personal issue of customer service, but also a process and supervision issue of e-commerce platforms.
2. Loli turned into an undercover policeman in seconds, Facebook executive arrested for teasing a minor girl
On December 27, Dov Katz, an executive of the virtual reality department of Oculus VR under Facebook, was arrested by the police a few days ago. According to foreign media reports, Katz responded to a dating advertisement for a 15-year-old girl online, and the girl was played by an undercover police officer. Katz bid $360 to engage in an indescribable interaction with her.
Comment: Fishing law enforcement, one fishing is accurate.
3. The first "counterfeit online store operation fraud case" was pronounced
On December 27, the Liandu District Court of Lishui City, Zhejiang Province recently pronounced the first "fake online store operation" fraud case. On December 21 this year, Li Moumou and Xu Moumou, who were engaged in "fake online store operation" fraud, were sentenced to 13 years and 8 years in prison respectively for fraud, with a total fine of 900,000 yuan. The remaining 14 suspects involved in the fraud were sentenced to 4 years in prison to 3 months in prison.
Comment: A new progress is to better protect e-commerce people and to warn fraudsters.
4. Alibaba Wangshuai: New retail has no time to complain about the future and miss the past
According to the news on December 27, "E-commerce is not very capable. We just use the time others miss the past and use it to embrace the future." On December 27, Wang Shuai, chairman of Alibaba Group's Marketing Public Relations Committee and president of Taobao University, said at the pre-meeting forum of the "2016 New Online Business Summit". Wang Shuai said: As the top leader of an enterprise, it means that one must assume the responsibility of embracing the future, rather than having the power to complain, not standing upstairs to see the scenery, standing by the river to see the feng shui, and standing at night to count the stars.
It is everyone’s instinct and ability to maintain curiosity about the future, respect and grasp the trends, and maintain long-term learning ability.
Comment: The response to Dong Mingzhu and Zong Qinghou was too quick.
5. The list of pornographic characters spreads wildly, Papi Jiang denies being arrested
On December 27, after the three major porn-related clubs in Beijing were exposed, a list of "pornographic" circulated on the Internet, including Internet tycoons, well-known internet celebrities, portal editors, short video executives... Celebrities from all walks of life were shot, and Zhang Chaoyang, Xu Xiaoping, Zhou Hongyi, Papi Jiang and others also denied it. It depends on the police's response now.
Comment: A simple anti-pornography by the Beijing police involves various speculations. Is it a question of trust or excessive entertainment?
6. If you want to become younger, you will find three major light luxury hotels including Huajiantang to upgrade their cooperation
On December 27, Ctrip's accommodation business department jointly announced that it will further upgrade its strategic cooperation. "In addition to the original service guarantee, production support, and direct system connection, all parties will also carry out integrated cooperation in comprehensive technology, service upgrades, marketing, etc., to win the favor of more young consumers." According to reports, Ctrip has once again deepened its cooperation with Orange Crystal, Serenity, and Huajiantang Hotel Group, and smart hotels are the "top priority."
Comment: Locking consumers means locking in the future.
7. Didi Car Rental has landed in Beijing and Shenzhen, and overseas car rental business may be launched next year's Spring Festival
On December 27, Didi Chuxing announced that its car rental business has been officially launched in Beijing and Shenzhen. According to reports, Didi Car Rental has started making reservations for car use during the Spring Festival and has launched discount activities such as 7-day rental for 1 day. With Didi's entry, the domestic and overseas self-driving car rental market will usher in new changes this Spring Festival. According to Didi, Didi Car Rental will provide Beijing and Shenzhen users with a variety of economical and business-type vehicles, and the prices vary depending on the service time and location. Taking economical cars as an example, the daily rent for working days (non-statutory holidays) is between 75 yuan and 109 yuan, which is slightly higher on holidays.
Comment: Taking the market into sequential development seems to have become the ultimate trick of Internet companies.
8. Alibaba Xiaomi releases public beta, and 1,000 merchants will use 007 artificial intelligence customer service for free
On December 27, the online live broadcast was reported to attract 300,000 merchants, and 1,000 free trial places were snatched in 4 minutes. This is the real-time data released by Xiaomi on Qianniu Live this afternoon, which maps the strong demand for smart services and the huge potential of artificial intelligence in the field of e-commerce services. During the just-passed Double 11 period, Xiaomi, the Alibaba Merchant version of artificial intelligence robot store, was the first to be put into use in 9 brand Tmall stores. After one day, Dianxiaomi received nearly one million service consultations for merchants, saving more than 1.5% of customer service manpower. Merchant services driven by big data and technology are becoming easier.
Comment: Smart customer service cannot replace manual labor in the short term.
9. Suning announced the establishment of a public welfare foundation, saying it wants to do Internet charity
On December 26, Suning's 26th anniversary celebration was held at Suning headquarters today. Zhang Jindong, director of Suning Holdings Group, announced at the event that the "Suning Charity Foundation" was officially established and announced to the outside world that Suning's 2017 public welfare action plan. Zhang Jindong said: "Public welfare is not only a way for Suning to give back to society, but also a source of motivation for Suning to continue to grow." According to the introduction, the foundation will focus on a series of social assistance activities such as helping people in need, funding vulnerable groups, rescuing natural disasters, and promoting cultural education in the future, and coordinate the management of Suning's public welfare undertakings. ”
Comment: The combination of charity and business is a relatively good sustainable development route.
10. Meituan Dianping obtained dual licenses for micro loans and banking
On December 27, the website of the China Banking Regulatory Commission recently showed that Yilian Bank, which was participated by Meituan Dianping, has been approved to raise funds and will officially launch related businesses after completing the opening approval process. Not long ago, Meituan Dianping just obtained a micro loan license, and its micro loan business was officially opened recently. Meituan Dianping said that as a domestic Internet company that obtained microfinance and bank licenses at the same time, the development of related financial services is more to support and promote merchants in the financial field.
Comment: Just if Internet companies can assume more social responsibilities.
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