New ideas for sellers: How to turn Huixin into a free CRM tool on Taobao

How can Taobao customer service make customers successfully add your WeChat? How can we turn WeChat into Taobao’s free customer management system?

1. How to get customers to add Huixin?

1. Customer service, consciously guide you to add WeChat after the transaction is completed. When chatting with customers, according to the chat content, flexibly attract her to add Huixin to become friends. For example: This person is from Sichuan. It can be said that if you want to go to Sichuan in the future, can you add Huixin? I will ask you for advice at that time. 2. The method of inducing customers by red envelopes is wrong. First, customers will be wary, so from the perspective of business, the quality of fans is very low. Such customers only care about red envelopes. If there is a red envelope, keep it. If there is no, exit or block you. 3. Start with people who buy more than three times, and try to turn them into friends, don’t sell products, don’t advertise, just friends. Don’t have too many people, as there will be chaos when there are too many people. The key lies in quality.

2. What should I talk about with buyers in Huixin?

1. Look at his circle of friends, understand his situation, and find common topics to talk about. 2. Personalized comments. Deepen the good impression of you by your guests. 3. Label the buyer with a badge and distinguish it by yourself. The label is not static. According to your understanding of him, label it constantly.

3. How to get customers to add a letter

A. Give customer service motivation to work! 1. Unified training and brainstorming 2. Linking with interests! B. Give the customer a reason to add you! 1. Find common points in multiple settings! 2. Jiahuixin provides value-added services 3. Cleverly utilize the bargaining psychology. 4. Achieve disguised praise and counter-report 5. After-sales service and payment are uniformly brought to Huixin 6. Send invitations after payment!

4. First intimate contact

1. How to be friends with a stranger? Although we add buyers to make future transactions, we must forget our purpose, forget to make money, and add them to our circle of friends, just think about becoming friends. 2. Be sincere and attentive, whether you buy it or not is my friend. 3. Altruism: Think about everything for them, speak human words and feel human, so everything can be done naturally, because one day they will place an order to buy something in your hands, and even recommend it to her friends, some die-hard fans, and even an equivalent of a small distributor.

5. Give customers a reason to follow your circle of friends

For example: betting with prizes, the two words "with prizes" are the key. The other is to provide value. You need to provide your fans with some real benefits or ideas. In short, you need to give others a reason to like you. Just like chasing a girl, you are poor and innocent, and you are so ugly. People won’t like you for nothing, maybe because you are good enough to her, or because you are handsome.

6. Make customers think you are the one who "loves the most"

The case of Teacher Yuanfang: The teacher’s wife went to a beauty salon and added their Huixin. People in the beauty salon will pay attention and ask about their well-being. Make customers feel that they are silently paying attention and caring, sincerely doing good for her, and feeling sorry for her friends. For example, if you are a foodie, you can send some tasting items and send them to customers with free shipping. After eating, she may ask me to buy them. But the premise is not to let her buy it. You must forget this matter. Everything will come naturally. Don’t approach them with a strong purpose.

7. How to build a high-quality circle of friends

There must be a clear positioning: why ask customers to add, such as building a personal brand, the avatar is a warm person, not a robot. If you are a small and medium-sized seller: it is recommended to use your own account: People account integration 8. Operating fans now has the simple output of a large number of fans. With the development, the demand for fans is getting higher and higher. Many times, we can set up some projects to allow fans to participate, so that fans can get a share of the pie and a cup of benefits, so that fans will be strong. It is not possible to keep itching without pain or itching. If you always provide some useless things, you will get tired of it after a long time! Let’s talk about it in detail: Opening a Taobao store is no longer new. Tens of thousands of people are living in this big ecosystem, some are prosperous and some are in dire straits. Living in this large ecosystem where competition is fierce, it is not easy to do it big or well. Nowadays, various skills, various training institutions, and masters... are filled with every corner of this big ecosystem. I won’t say much about it here, there are many on the Internet. Let’s talk about some of my own opinions and ideas. The most important thing in doing things is the pattern. To put it bluntly, it is the idea. If the idea is not high, it is probably difficult to have a high standard in reality! I will talk about it from the following aspects: 1. Circle. When we start the e-commerce industry, we must have our own circle. This circle must have certain specifications and cannot be too bad. The style of the circle determines your style. 2. Cooperation . Everyone has their own shortcomings. Many times, things that are difficult for you to do may be easy for others. As long as you have a good move, it is enough. The complementary resources are very important. Like a friend of mine, he knew almost nothing about store operations and opened a Tmall store, but his well-known resource is that he has a group of very accurate fans. He is very good at managing fans, and then cooperates with many well-known e-commerce people and micro-net celebrities. He made a net profit of more than 10 million last year. This is mainly due to his good at playing to his strengths and avoiding weaknesses, cooperating with others, and complementing resources. Why spend a lot of effort and capital to do something that others can easily do? 3. Participate in less training points. Many Taobao big names have never actually made Taobao. Don’t spend money to fool them if you have nothing to do! Go out for a walk more often. E-commerce is a very fast-growing industry. Going out more can broaden your horizons, and horizons are your ideas! 4. Many people stop at making stores, researching every day, reading books every day, and summarizing every day. Many times it is not because you don’t work hard, but because it is the objectivity of the industry. The so-called “With the truth but the skill is still available. If you have skills but the skill is not the truth, it’s just the skill. “No matter how much you do, the platform is like that! At this time, we may be able to think differently. In the era of Internet+, we must relax our thinking, dare to innovate, and dare to set an early stage, rather than just working hard! 5. E-commerce thinking. This is very important. If you really decide to calm down in this field, you must slowly form this kind of thinking. This is the foundation for you to go far away! Even if you don’t know anything now, don’t know how to operate, drive a direct train, don’t know how to make up for orders, don’t attract traffic, and don’t know how to SEO, but you have to find this feeling and slowly form a thinking system! 5. No matter how skillful you have or how clever your thinking is. The final point is to land. If you can’t land, everything is empty talk! Author: Leng Feng