#Laogao E-commerce Newsletter# [E-commerce Morning News on June 10]

Morning news: Douyin e-commerce plans to add "global shoe and boots/clothing dispute details"; Kuaishou launches the "616 promotion" knowledge package for customer service robots; Tencent adjusts the assessment mechanism to optimize the talent assessment system; eBay adjusts the use policy of direct mail transaction logistics service sent from Hong Kong; Zhejiang Ningbo adds the application of barcodes for cross-border e-commerce retail imported goods...

Lao Gao provides everyone with the latest and most valuable Internet and e-commerce information every day.

E-commerce newsletter

1. JD.com announces recruitment of platform experiencers

According to the "Jingmai Merchant Center", JD.com announced the recruitment of platform experiencers. It is reported that JD.com will regularly hold online and offline co-construction activities and on-site visits to merchants and stores. Listen to the voice of merchants and realize the effective connection between merchants and platforms. We are committed to better improving the business experience of merchants and providing a channel for different categories of merchants to communicate with each other across categories. According to reports, the experiencer has four major rights and interests: sharing of official information on VIP channel platform, priority trial of new functions, face-to-face communication of platform business and products, and regular platform merchant visits and diagnosis stores. (E-commerce News)

2. Douyin e-commerce plans to add "global shoe and boots/clothing dispute rules"

According to June 9, today, Douyin e-commerce issued a notice to solicit opinions, intending to add two new rules: "Global Shopping" Shoes and Shoes Dispute Rules" and "Global Shopping" Clothing Dispute Handling Rules". The opinion collection period is from June 9 to June 16, 2022, and is planned to be revised and implemented on June 23, 2022. Among them, the rules all make clear provisions on the scope of application, disputed scenarios, quality issues, proof standards, and responsibilities standards. It is worth mentioning that if a consumer finds that there are obvious defects in the surface condition of the product or the description is seriously inconsistent, the consumer should submit an after-sales application within 15 days of receiving the product. (E-commerce News)

3. JD.com will issue the first batch of 25 million Zhengzhou exclusive e-commerce consumption coupons

According to June 9, starting from 10:00 a.m. on June 10, the first batch of e-commerce consumption coupons will be distributed through the JD platform with the technical support of JD Smart City Consumption Promotion Platform. It is reported that from June 10th to 20th, it will be released on time at 10 am every day. Consumers in Zhengzhou can receive it on the JD APP and the Jingxi APP. This consumption coupon has five levels: "30 yuan off for every 100", "60 yuan off for every 300", "100 yuan off for every 500", "300 yuan off for every 2000", and "500 yuan off for every 4000". All physical products in JD.com can be verified and used in all categories and can be used in combination with other discount activities. The delivery address must be Zhengzhou. (E-commerce News)

4. Kuaishou launched the "616 Promotion" knowledge package for customer service robots

June 9th news, recently, according to Kuaishou e-commerce news, during the 616 event, Kuaishou has now launched the "616 Promotion" knowledge package in order to help merchants answer users' questions about platform discount activities through intelligent customer service and guide users to correctly consult the official customer service. The specific steps for opening the merchant are: log in to the customer service robot workbench and turn on the customer service robot. After clicking the "Q&A Knowledge Management" page, click "Subscribe to Knowledge Pack". At the same time, in the pop-up session window, click to subscribe to "616 Big Promotion Pack" and click "Finish" to successfully activate it. (E-commerce News)

Internet news

6. Morgan Stanley: Meituan’s takeaway catering business order volume will reach the same year-on-year

On June 9, according to Zhitong Finance, Morgan Stanley released a research report saying that it would maintain Meituan’s “overweight” rating with a target price of HK$240. Investors are advised to look beyond short-term challenges and maintain a constructive view on the long-term prospects. In the report, Morgan Stanley said that management said it maintained a positive view of the recovery trend after the epidemic and the core business goals remain unchanged. At the same time, it is expected that under subsidy control measures, the operating profit margin of the delivery business can improve year-on-year, and there may be room for further reduction in the subsidy level in the future. As of press time, Meituan closed down more than 3% at HK$201.8, with a total market value of HK$1.25 trillion. (E-commerce News)

7. Tencent adjusts the assessment mechanism and optimizes the talent assessment system

According to the report on June 9, Tencent is reforming the talent management system of the entire group, with the reform directions including: simplifying performance appraisal, decentralizing promotion powers and strengthening cadre management. As for management cadres, in addition to examining their team management capabilities, Tencent has also added two evaluation dimensions: cost reduction and efficiency improvement and compliance risk management. In terms of salary adjustment mechanism, Tencent will not make instant salary adjustments for job promotions alone in the future, but will make unified adjustments when reviewing employee salary at the end of the year. (E-commerce News)

8. Bilibili: Net loss in the first quarter was 2.282 billion yuan, net loss of 904 million yuan in the same period last year

According to June 9, Bilibili released its first quarter financial report for 2022. Bilibili's net loss in the quarter was 2.282 billion yuan, compared with a net loss of 904 million yuan in the same period last year, and the market expected a net loss of 1.854 billion yuan; an adjusted net loss of 1.655 billion yuan, an adjusted net loss of 891 million yuan in the same period last year, and a market expected a adjusted net loss of 1.573 billion yuan. In the first quarter, the average monthly active users reached 293.6 million, while the monthly active users on the mobile side reached 276.4 million, an increase of 31% and 33% respectively over the same period in 2021; the average daily active users reached 79.4 million, an increase of 32% over the same period in 2021. (Yibang Power)

Cross-border information

9. Zhejiang Ningbo adds new barcode application for cross-border e-commerce retail imported goods

According to June 9, the barcode application of Ningbo cross-border e-commerce retail imported goods was officially launched a few days ago, and cross-border goods have since had a legal "identity card". At the same time, Ningbo Customs actively conducted research on the application of commodity barcodes in cross-border e-commerce retail import business, combined with the experience of filling out product barcodes of pilot enterprises, formed a cross-border e-commerce retail import declaration list product barcodes, guided key enterprises in the jurisdiction to carry out cross-border commodity barcode reporting, and timely collected problems and suggestions to promote the implementation and effectiveness of this measure that benefits enterprises and the people. It is reported that promoting the application of product barcodes in cross-border e-commerce retail import business can effectively reduce the inventory costs of enterprises in the process of goods warehousing management, improve inventory speed and quality, and at the same time, use the "single window" product barcode auxiliary function of the entry customs declaration process to reverse fill in product declaration element information, which can further improve customs clearance efficiency. (General Administration of Customs)

10. eBay adjusts the use policy of direct mail transaction logistics service sent from Hong Kong

On June 9th, the eBay platform issued a notice on the adjustment of the "Policy for the Use of Direct Mail Transaction Logistics Services from Hong Kong". The announcement shows that starting from June 12, 2022 (trading day), the Hong Kong Postal Shipping (Express) service sent to the United States will become a logistics service approved by the direct mail transaction logistics service use policy from Hong Kong, China. At the same time, the SpeedPAK service belonging to Hong Kong Orange Alliance Co., Ltd. will automatically upload tracking numbers on the eBay eDIS platform, and sellers no longer need to upload them. The tracking numbers format is ES/EE+26-digit numbers and letter combinations. (E-commerce News)