#Laogao E-commerce Newsletter# [E-commerce Morning News on June 18]

      Suning Logistics launched the "Safe Installation Plan" during 618; Xiaomi 618 battle report: The cumulative payment amount of the entire platform exceeded 15 billion from June 1 to 18; Gome announced the launch of a "discount" APP for new species; Cainiao: It is expected that more than 30,000 self-pickup points and self-pickup cabinets will be deployed overseas by the end of the year; Shopee adjusted the seller's return and refund process involving 5 sites including Singapore and Thailand...

      Lao Gao provides everyone with the latest and most valuable Internet and e-commerce information every day.

E-commerce newsletter

1. JD.com 618 Battle Report: The peak user access per second increased by 152% compared with the same period last year

      According to June 18, in the early morning of June 18, JD.com released its first battle report on the day of 618. Data shows that during the outbreak period in the early morning of today, the peak user access per second increased by 152% compared with the same period last year. During this JD.com 618, the number of JD.com hybrid cloud operating system - Yunshi, online management PODs exceeded 2 million, and the peak number of running containers exceeded 10 million, ensuring seamless switching of limited computing resources between different tasks and escorting users' smooth shopping experience. (E-commerce News)

2. Xiaomi 618 battle report: The cumulative payment amount of the entire platform exceeded 15 billion from June 1 to 18

      On June 18, Xiaomi released the latest battle report of 618: From June 1 to June 18, 0:00:10, the cumulative payment amount of Xiaomi 618 across the entire platform exceeded 15 billion yuan. (E-commerce News)

3. Suning Logistics launched the "Safe Installation Plan" during 618

      On June 17, during the 618th period, Suning Logistics officially launched the "Safe Installation Plan", upgrading the door-to-door service standards for large-scale home delivery and installation with 6 major services including 24-hour lightning delivery, integrated delivery and installation, delivery and installation reservation, delivery and collection of new and old, free withdrawal, and epidemic prevention and safety, and increasing the home delivery service. For consumers to buy large items that they want to return and exchange, Suning Logistics’ “0 yuan pickup” service will apply for a no-reason return within 7 days from the day of receipt, and free home pickup. (E-commerce News)

4. Gome announced the launch of a new species "discount" APP

      According to June 17, on June 16, after launching six major platforms including Zhenhappy, Gome announced the launch of the "Share and Discount" APP for new species, and held a "Share and Discount" APP merchant settlement and public beta trial operation press conference at the Gome headquarters in Beijing. It is understood that "deal" is a new business and new scenario independent of Gome Group's True Happy APP and other industrial companies. It is a new portal that allows consumers to enjoy real low prices and real benefits without packaging. (E-commerce News)

Cross-border newsletter

5. Shopee adjusts the seller's return and refund process involving 5 sites including Singapore and Thailand.

      According to June 17, the Shopee platform recently optimized the return and refund process. Starting from June 28, 2021, mall sellers at Singapore, Malaysian, Thai, Vietnam and Philippines sites will begin using the new return refund process.

      In the new return refund process, sellers do not need to process return refund requests themselves, and the Shopee platform will evaluate all return refund requests. In order to make the return result more fair, sometimes the seller needs to provide some evidence or relevant information before Shopee makes a judgment. Shopee will contact the seller through the seller center.

      If the product category that the buyer applies for a return refund cannot be returned (for example: service products), but the buyer's request is established, Shopee will only provide refund services to the buyer.

      If the seller only wants to provide refund services to the buyer without the buyer's return, according to the rules, after Shopee approves the buyer's return request, the seller can still provide refund only service to the buyer before the buyer ships the goods. If the buyer accepts the refund amount provided by the seller, they will not need to return the item.

      To avoid the loss caused by buyers' abuse of return policies to sellers, the Shopee platform has established a buyer evaluation system that detects buyers with abnormal behaviors. These buyers who abuse return policies will be strictly restricted. At the same time, the Shopee platform will provide buyers with clear and clear returns guidelines. If the buyer intentionally returns damaged or incorrect items, the Shopee platform may deduct the buyer's refund amount and return it to the seller.

      It is worth noting that this notice only applies to mall sellers in Singapore, Malaysian, Thai, Vietnam and Philippines sites. The update time of the return refund process for other sellers will be notified separately. (E-commerce News)

6. Dunhuang Online Online American E-ciga Line-YD Large Cargo Line

      On June 17, Dunhuang.com issued a notice on the launch of the US E-ciga dedicated line-YD large-scale goods (hereinafter referred to as the announcement). The announcement stated that in order to give sellers a better logistics experience, Dunhuang.com launched a high-quality line - the American E-ciga dedicated line - YD large goods.

      The announcement shows that the country serving the United States E-ciga dedicated line-YD large-scale cargo line is the United States, with a reference transportation time (natural day) of 15-22 days, a weight limit of more than 5kg, and the product attributes that can be sent are electronic cigarette products (e-liquid can be used).

      In terms of billing method & surcharge instructions, the weight is 1kg, and the freight fee is based on the actual weighing of the warehouse and the platform displays the freight fee; the remote surcharge is 24RMB/piece, with a maximum of no more than 120RMB/ticket.

In terms of goods delivery attributes, it can be connected to supporting and built-in batteries, but not pure batteries; if the Sino-US trade tax is 25%, the customs code involved will not be removed.

      In terms of packaging size requirements, the weight of the material is calculated according to the weight of the material: length * width * height CM/6000; the weight of the goods is 101kg+, the minimum per piece is 11.5KG, less than 11.5KG/piece, and the billing weight of the single ticket after the subsum is 101kg+, the billing weight of the single piece must be settled at least 11.5KG/piece.

      The announcement reminds that due to the influence of the trade war policy, if the product is classified as an additional tax category (25% part), it will be reimbursed and will be valid within 3 months. Please verify yourself whether the product is classified as an additional tax scope before shipment. The goods are calculated on the day when the logistics provider warehouse rents, and the warehouse rent will be collected on the third day. 0.5 RMB/KG/day will be charged, and the minimum fee will be 30RMB/day/ticket. After one week, it will be forced to return and the warehouse rental fee will be paid to the company. The cost of operating the parts in the warehouse: 50RMB/ticket operation fee is required (limited to process 3 items), the box needs to be used, or the materials are actually reimbursed.

      In terms of compensation standards, if the goods are lost or deducted during air transportation, the freight will not be refunded. Losses after UPS/FEDEX are compensated according to the declared value, but the maximum compensation shall not exceed 100 USD (the compensation rate shall be settled according to the delivery time and the exchange rate of the Bank of China’s official website). Please purchase insurance for high-value goods by yourself. If there are any force majeure factors such as war, natural disasters, etc., the compensation will not be accepted unless the goods are damaged or lost. Compensation will not be accepted if the overall time limit is delayed due to flight delays/customs clearance delays during transportation. Compensation will not be accepted for lack of product quantity or damage. Fragile products will not accept any damages. (E-commerce News)

7. News says eBay will sell its South Korean business for $3.1 billion

      On June 18, eBay will sell its South Korean business to a consortium led by South Korean tech giant Naver for $3.1 billion. (Yibang Power)

8. Cross-border e-commerce has raised $100 million in full speed. Founded by Zhang Xiaopei, the original car.

      On June 17, the new cross-border e-commerce "full volume and full speed" that Zhang Xiaopei, co-founder and CTO of the original Chehaoduo Group, recently completed a new round of financing, with an amount of US$100 million. The main investors include Today Capital, Sequoia, IDG, Shanxing Capital, Wuyuan Capital, etc. (Yibang Power)

Internet news

9. Cookie: It is expected that more than 30,000 pickup points and pickup cabinets will be deployed overseas by the end of the year.

      On June 17, Bu Hua, the head of Cainiao Europe, said that Cainiao will promote the self-pickup model in Europe to provide more abundant services to local consumers. By March next year, Cainiao plans to deploy 2,000 sets of self-pickup cabinets in Spain and France to work with local partners to enhance the logistics experience of European consumers. Spanish terminal delivery company VAMOX has reached a cooperation with Cainiao to provide "last mile" delivery service for 10-day delivery products of US$5. (E-commerce News)

10. Tuniu's "6.16 Member Day" single-day sales reached 22 million and group tours accounted for more than 60%.

      On June 17, Tuniu Travel Network announced that on June 16, Tuniu's "membership day" total sales per day were 22 million, setting a new high after "4.16". The booking data on the same day showed that the top 10 destinations for travelers were Jiangsu, Zhejiang, Shanghai, Sichuan and Chongqing, Northwest, Beijing and Tianjin, Xinjiang, Hainan, Shandong, Yunnan, Guizhou and Guangxi. Among them, Xinjiang, which has entered the best season for travel, has become the absolute "sales championship" destination for this product day, followed by northwest and Sichuan and Chongqing. (E-commerce News)