#Laogao E-commerce Newsletter# [E-commerce Morning News on September 1] Alibaba CCO launched the "Alibaba E-commerce Customer Service Talent Standard"; Duoduo Maicai officially launched a 1V1 assistance plan for entrants; Xiaohongshu announced the most popular fitness creators in August, more than two-thirds of them were women; Zhejiang's express business volume reached 10 billion pieces in 8 months, setting a new record high; Amazon Prime Air drone delivery service was approved by the FAA...
E-commerce newsletter
1. Alibaba CCO launches the "Alibaba Ecological E-commerce Customer Service Talent Standard"
On August 31, Alibaba Certification Platform, a subsidiary of Alibaba Customer Experience Business Group (Ali CCO), has joined forces with Tmall and other teams to launch the "Alibaba Ecological E-commerce Customer Service Talent Standard", and will start from the service provider side and cover all platform merchants. Guo Qingrong, senior service experience expert at Alibaba CCO, said that the complete set of customer service talent standards will be used as the certification standard for customer service talents in the future, improving the overall service quality of the platform and improving consumers' platform shopping experience. (E-commerce News)
2. Duoduo Maicai officially launched to provide 1V1 assistance plan for entrants
According to August 31, recently, the "Duoduo Maicai" mini program under Pinduoduo was launched, which means that Pinduoduo has officially entered community group buying. Since the beginning of the month, Pinduoduo has promoted Duoduo Maicai a lot, and snatched the group leader with a subsidy of 1 billion yuan, adopting the "three highs" tactics of attracting new subsidies, high frequency of visits, and high efficiency of entry. It is reported that there are ten points of commissions to settle in Duoduo Maicai. For stores that have successfully settled before September 1, there are additional bonuses to complete order tasks every day. In addition, Duoduo’s food and vegetables are cheap, and it has also formulated a 1V1 assistance plan for entrants, and has taught and started a group step by step, providing a large amount of subsidies to merchants and consumers. (E-commerce News)
3. JD Supermarket joins hands with Rentou Majundo Group to create a new online foreign wine ecosystem
On August 25, 2020, JD Supermarket and Rentou Ma Junduo Group signed the 2020 omni-channel strategic cooperation agreement at the JD Headquarters in Beijing. The two parties will cooperate in depth in multiple dimensions such as omni-channel business, user operations, customized products, marketing gameplay, etc. to jointly promote the development of online foreign wine ecology.
At the signing ceremony, both parties stated that JD Supermarket's complete capabilities in supply chain, omni-channel, marketing, etc. can help Rentou Majundeau's omni-channel sales and brand digital upgrades. The brand influence and excellent products of Rentou Majundeau can enrich JD Supermarket's products and help improve user databases. (Europe)
4. Xiaohongshu announced the most popular fitness creators in August, more than two-thirds of them are women
36Kr learned that today, Xiaohongshu released the August fitness creator honor list, sorting it with the monthly increase in followers, fan interactions, and video playback volume as the core indicators, and selecting the 10 "popular people" and 10 "newcomers" most popular among users. International fitness blogger Pamet ranked first on the list of celebrities, and Olympic champion Wu Minxia just came to Xiaohongshu for 3 months and ranked fifth on the list of celebrities. Among the 20 creators on the list this time, more than two-thirds of the women, and more than 30% of them shared content about body training. (36Kr)
5. Zhejiang express delivery business volume reached 10 billion pieces in 8 months, setting a new historical high
According to the Zhejiang Provincial Postal Administration, as of 9:00 a.m. on August 31, Zhejiang Province's express delivery business volume has reached 10 billion pieces this year, which is equivalent to the annual express delivery business volume in 2018, and has reached the target of 10 billion pieces three months ahead of 2019, with a year-on-year increase of 29%. A joint survey and analysis by the Zhejiang Provincial Postal Administration and the Zhejiang Provincial Bureau of Statistics shows that every 1 yuan increase in express delivery business revenue can drive the increase of online retail sales and total output value of consumer goods manufacturing 7.8 yuan and 2.68 yuan respectively. Up to now, the online retail transaction volume of physical goods supported by Zhejiang's express delivery industry has reached 1.4 trillion yuan. (Xinhua News Agency)
Internet news
6. Meituan Q2 night volume surpasses international OTA giants as the largest online hotel reservation platform in the country
On August 31, after the second quarter financial reports of Booking and Expedia were released, according to the financial reports released by Meituan, Meituan's domestic hotel nights were 78 million, a year-on-year decrease of 17%, and an increase of 82% from the first quarter. It is 2.8 times and 4 times that of international OTA giants Booking and Expedia, making it the world's largest online hotel booking platform. Meituan said that after the epidemic, it has successively launched innovative products such as super group buying and peripheral tour packages, mainly high-star hotels and covering multiple categories of consumption. More high-star hotels tend to choose to cooperate with Meituan to reach a wider consumer group, especially the more active younger generation of consumers. (E-commerce News)
7. 58.com launches a one-month live recruitment special event
36Kr learned that starting from August 31, 58.com will hold a one-month live recruitment special event with the theme of "Watch live broadcasts faster, better and more reassuring to find a job". In this live recruitment special event, 58.com will conduct live recruitment activities in East China, South China, Central and South China, North China and Northeast China in four time periods. (36Kr)
8. Meituan Takeout Qingshan Plan announced new goals: Promote 100 million users to practice sustainable consumption
Today, Meituan Takeout released the "Environmental Insight Report on the Takeout Industry and the Third Anniversary Progress Report on Qingshan Plan". Data shows that in the past three years, Qingshan Plan's linkage partners have established 350 takeout lunch boxes recycling and recycling pilot projects. Qingshan Plan announced its 2025 goal: to build a green packaging supply chain, and provide all merchants with recyclable, degradable or reusable solutions for takeaway packaging; link the upstream and downstream of the industry to establish a normalized meal box recycling system in more than 20 provinces across the country; and promote 100 million users to practice sustainable consumption behaviors such as tableware-free. (Economic Observation Network)
9. Amazon Prime Air drone delivery service is approved by FAA
Amazon received approval from the Federal Aviation Administration on Monday to operate its Prime Air delivery drones. This will give Amazon a broad power to “safely and efficiently deliver parcels to customers,” the FAA said. Last August, Amazon filed a petition asking the FAA to approve its plans to test delivery drones. Amazon said in its petition that upfront delivery will be concentrated in areas with lower population density and that the package will weigh 5 pounds or less. (Sina Technology)
Cross-border newsletter
10. Panyu District's cross-border e-commerce imports and exports reached 480 million yuan from January to July and increased by 2.6 times
According to the news on August 31, according to Dayang.com, from January to July this year, the total value of foreign trade imports and exports in Panyu District was 49 billion yuan, accounting for 9.5% of the total foreign trade value of Guangzhou during the same period. Among them, exports were 33.04 billion yuan and imports were 15.96 billion yuan. It is worth mentioning that in import and export trade, emerging trade formats have grown rapidly, of which 480 million yuan of imports and exports through the customs cross-border e-commerce management platform were 2.6 times. (E-commerce News)
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