Interpretation of "seven-day no-reason return" Does Taobao seller understand?

Some sellers often say that the buyer has applied for "seven-day no-reason return", but should not return it. What should he do? Which ones are considered the scope of seven-day unreasonable return services? Today, the editor of the e-commerce company will let you know clearly and no longer be entangled!

  1. The buyer proposes the application conditions for the " seven-day no-reason return " service:

  1. The proposed products must be within the scope of the product categories that support "seven-day no-reason return". For the product categories that "seven-day no-reason return" are included in the " seven-day no-reason return " service . The platform's " Seven Days No-Reason Return " service was officially launched on March 12, 2014, and the specific agreement shall be subject to the product service label .

  2. The buyer initiates an application within seven days from the date of signing for the product (calculated from 0:00 on the second day after the logistics signing, and 7 days after the purchase of the product); the buyer has asked the seller to provide "seven-day no-reason return" service within seven days but is rejected by the seller, or cannot contact the seller, or the seller interrupts its operations or services; 3. The buyer's service application is in form in accordance with the provisions of relevant laws and regulations; 4. The application amount is only limited to the actual price of the product paid by the buyer; 5. The buyer applies for "seven-day no-reason return" service, and the product must be intact.

 2. Application process for the "Seven-day No-reason Return " service: 1. On the premise that the above application conditions are met, the buyer can initiate an application for the "Seven-day No-reason Return" service to the seller through the "Refund/Return" or "Application after-sales service" channel on the "My Taobao-Booked Baby" page; 2. After receiving the buyer's "Seven-day No-reason Return" service application, Taobao has the right to require both parties to provide necessary proof according to the coordination situation and confirm and judge; 3. When Taobao determines that the buyer's "Seven-day No-reason Return" service application is established according to relevant regulations, it has the right to notify Alipay company to directly deduct the corresponding amount from the seller's Alipay account and pay the buyer first.

  PS: For merchants with no product quality problems, both parties shall bear the shipping fee respectively

  3. Seller's obligations and violations: 1. The goods posted by the seller are within the scope of supporting the "seven-day no-reason return" service, and after-sales service must be provided and strictly abide by it; 2. If the buyer proposes to the seller "seven-day no-reason return", the seller must respond actively and negotiate actively to provide relevant proof according to Taobao's requirements, in order to voluntarily and friendlyly reach a return refund agreement; 3. When Taobao determines that the seller fails to perform his "seven-day no-reason return" service, it is deemed that the seller violates the rules, and Taobao has the right to impose corresponding penalties on the seller.

  4. If the buyer applies for "seven-day no-reason return", the transaction has not been successful yet, and the seller must provide after-sales service; if the seller refuses to fulfill the promise of "seven-day no-reason return", Taobao has the full right to handle it in accordance with the agreement and Taobao rules;

  5. If the buyer applies for "seven-day unreasonable return" when the buyer has clicked "confirm receipt", after the transaction is successfully paid, or after the payment of the goods is forced due to the mandatory payment provisions in the Alipay service payment process, if the seller refuses to fulfill the promise of "seven-day unreasonable return", Taobao has the full right to use the margin to force the seller to fulfill his promise of "seven-day unreasonable return" based on its independent judgment.

  6. The seller needs to refund the purchaser within seven days from the date of receiving the purchaser's return of the product. If the refund is not made on time, Taobao has the right to directly operate the refund to the buyer.

       4. " Seven-day no-reason return" Service product categories:

  5. Regarding postage disputes:

  The principle of postage for the "Seven-day No-reason Return" service initiated by the buyer: freight disputes in the transaction shall be handled according to the principle of " whoever is at fault, whoever bears it "

  1) If Taobao determines the seller's responsibility (such as the product has quality problems, the description does not match, etc.), the round-trip shipping fee will be borne by the seller;

  2) The buyer's responsibility (not like/inappropriate, etc.), the buyer shall bear the round-trip shipping fee; if the product is free shipping for the seller, the buyer shall only bear the return shipping fee. ;

  3) If there is unclear agreement in the transaction, Taobao cannot determine who is responsible. If the transaction is for return and refund, the shipping fee shall be borne by the seller and the return fee shall be borne by the buyer.

 Dear sellers, do you understand the seven-day unreasonable return service? This article comes from: http://www.shxuanming.net   Reprint, please indicate the name of the Internet - so that there are no difficult online merchants in the world!