What kind of speech do Taobao customer service need to prepare if it wants to change the current situation of bad reviews in the store?

　　When opening a Taobao store, I definitely hope that the more products are sold, the better. The more positive reviews the customers give, the better, which shows the customer's trust in the product and is also very helpful in enhancing the store's credibility. I believe that Taobao sellers do not want the following reviews to be negative. Bad reviews will affect customers' purchases and will also reduce the overall credibility of the store.

　　In fact, if you want to change the negative reviews of products, the most important thing is the product and Taobao customer service. If your product is of good quality, then the importance of customer service is particularly important. Customer service needs a set of rhetoric to change the bad reviews. Let me introduce it to you below by Lao Gao E-commerce editor.

　　1. Taobao customer service confirms the other party’s identity

　　Once a customer has a bad review, you might as well contact the customer and solve the problem. First, when you understand the customer, first confirm whether the other party is the person. If it is not the person, it will not be able to solve the problem.

　　2. Taobao customer service confirms the product

　　After confirming that it is me, introduce yourself first, and then ask the customer if he still has an impression of purchasing XX products. Speaking of this is mainly because the customer is regarded as a salesperson and is decisively hung up the phone.

　　3. Taobao customer service understands the problem and sincerely apologizes

　　First, understand how the customer feels when using the product. If the customer shows anger at this time, the customer service will express and comfort the customer by empathizing with it. You should speak ups and downs, and you also need to add your own emotions, and don’t be too professional. The tone of apology should also be particularly sincere.

　　4. Taobao customer service introduces the main topic

　　This step is to introduce the theme when you feel that the customer has a good impression of the product or service. Taobao customer service said: Look, I have a small request because the company is evaluating employees. If you think my service is not bad, will you delay you for more than ten seconds to help me improve the evaluation? Thank you very much here. Generally speaking, the customer will refuse, agree or hesitate.

　　If the customer agrees to make a bad review, then Taobao customer service needs to follow up on the modification process. If Taobao buyers hesitate, they might as well use the discount or play the emotional card to let customers modify their reviews. Next time you come to shop, you will say that you are a novice friend and you will get a discount on your purchase. Or Taobao customer service said: You see it's so late, my colleagues have gotten off work, I'm still working overtime, it's not easy to find a job now, and it's even more difficult to do a good job. I cherish this job very much and really hope you can help and support me. I will thank you very much.

　　If it is a customer who refuses decisively, then Taobao customer service can say: I'm so sorry, I understand your mood very much, and I'm also sincere in helping you solve the problem. Let me ask the store manager for instructions to see if I can make some compensation for you. This is our little intention. The gift is light and the friendship is heavy. Let's make friends.