"#Laogao E-commerce Newsletter# [E-commerce Evening News on August 27]" Post Bureau: A total of 55,908 complaints involving express delivery services in July were filed; Costco's first store in mainland China opened this morning and suspended business in the afternoon due to excessive customer flows; Beicang Jiang Yingying: Social retail should start an independent pricing model; news said that China's anti-monopoly agencies are investigating Tencent Music; Jack Ma: Mobile payment has shortened the gap between the east and west financial services by 15%...
E-commerce newsletter
1. Postal Bureau: A total of 55,908 complaints involving express delivery services in July
On August 27, the State Post Bureau issued a notice on the complaints of consumers in the postal industry in July 2019 on August 26. The notice shows that in July 2019, the State Post Bureau and the postal administrations of various provinces (autonomous regions and municipalities) handled a total of 58,444 consumer complaints through the "12305" postal industry consumer complaint telephone number and appeal website. Among the complaints, there were 2,536 cases involving postal service issues, accounting for 4.3% of the total complaints; 55,908 cases involving express service issues, accounting for 95.7% of the total complaints.
Among the complaints handled, the number of effective complaints (which determine corporate responsibility) was 1,989, a decrease of 60.2% over the same period last year. Among the effective complaints, 230 cases involved postal service issues, accounting for 11.6% of the effective complaints; 1,759 cases involved express service issues, accounting for 88.4% of the effective complaints.
Data shows that in July, the average satisfaction rate of postal industry consumers in handling effective complaints from express delivery companies across the country was 97.5%, 14 express delivery companies higher than the national average, 9 were lower than the national average; the average complaint rate of express delivery services nationwide was 10.65, 10 express delivery companies lower than the national average, and 13 were higher than the national average; the average complaint rate of express delivery services nationwide was 0.34, 7 express delivery companies lower than the national average, and 16 were higher than the national average. (Financial Headlines)
2. China Communications Communications Technology Co., Ltd. and Alibaba Cloud jointly release the "Zhiyun" plan
According to the on-site news on August 27, just now, at a small media meeting held by China Communications Construction Xing Road and Alibaba Cloud, the two sides jointly released the "Zhiyun" plan and launched the "Smart Transport Network Freight Platform System".
It is understood that the "Zhiyun" plan aims to build a China cloud network freight platform system, promote the ecological construction of the online freight platform, and help tens of thousands of traditional logistics companies and cargo owners transform into the online freight model. At the same time, based on this cooperation, the two parties will jointly discuss future commercial layout and cooperation space.
Public information shows that China Communications Construction Xinglu is a technology enterprise with data as the core and provides diversified products and services for the highway freight operation industry. In December 2018, China Communications Construction Xinglu completed a 700 million yuan A round of financing led by Ant Financial and followed by Beijing Internet of Vehicles Industry Development Fund. (Europe)
3. Costco's first store in mainland China opened this morning and suspended business in the afternoon due to excessive customer flow
On August 27, Costco, the largest chain member-based storage supermarket in the United States, opened its first store in mainland China. Due to the large number of consumers coming to the store and the large flow of people in the store, Costco had to temporarily announce that it would suspend business in the afternoon. Due to the excessive flow of people, Costco issued an announcement through mobile apps and text messages at around 1:00 noon, saying, "In order to provide a better shopping experience, the store will be closed this afternoon, so please avoid going there." The entrance of the store is closed, and consumers who have entered the store can still continue shopping. (Phoenix.com)
4. Beicang Jiang Yingying: Social retail should enable independent pricing model
On August 27, at the 2019 "Zhiyong Qiantang" Global New E-commerce Conference, Beicang Executive General Manager Jiang Yingying delivered a keynote speech entitled "Focus on the sinking market and focus on social new retail." She said that the development bottleneck of social retail should be broken through three aspects, namely, the social retail platform needs to adjust from a strong user fission model to a strong retail income model, the platform should transform from a low-yield model to a high-yield model, and carry out independent pricing model. (Yibang Power)
5. Alibaba’s Southwest headquarters is located in Chongqing. Focus on new manufacturing and new agriculture
According to August 27, the Chongqing Municipal People's Government recently signed a strategic cooperation agreement with Alibaba Group and Ant Financial Group to jointly deepen the promotion of intelligent innovation and development of big data and rural revitalization. According to the agreement, the Chongqing Municipal Government will support Alibaba to establish its "Southwest Headquarters" in Chongqing, and Alibaba and Ant Financial will participate in the construction of new manufacturing and new agriculture in Chongqing. (E-commerce News)
Internet Information
6. News says China's antitrust agency is investigating Tencent Music
According to people familiar with the matter, Tencent Music Entertainment Group is undergoing an investigation by Chinese antitrust agencies, which may terminate the exclusive licensing agreement signed by Tencent Music Entertainment Group with many record companies around the world. People familiar with the matter also revealed that the State Administration for Market Regulation launched an investigation in January and is reviewing Tencent Music's deals with some record companies, including Universal Music Group, Sony Music Entertainment and Warner Music Group. All three record labels will sell the exclusive rights of most of their music to Tencent Music. (Bloomberg)
7. DingTalk upgrades intelligent collaborative products, covering three aspects: people, things and things
At the Future Organization Conference, DingTalk released the largest "intelligent collaboration" product upgrade since the release in January 2015, covering three aspects: intelligent collaboration between people, intelligent collaboration between people, intelligent collaboration between people and things, and intelligent collaboration between people and things. Chen Hang, CEO of DingTalk, pointed out that how corporate organizations can complete digital transformation and achieve human-centered intelligent collaboration has become a threshold that Chinese companies urgently need to cross. (Sina Technology)
8. Jack Ma: Mobile payment shortens the gap between the east and west financial services by 15%.
On August 26, the 2019 China International Intelligent Industry Expo was held in Chongqing today. Jack Ma attended the conference, but he appeared as the new identity of the co-chair of the United Nations High-level Group for Digital Cooperation. Jack Ma said that mobile payment is breaking the traditional Hu Huanyong line, which shortened the gap between the East and the East by 15%. "This is just the beginning. I think the next globalization and technology will bring about huge changes." (E-commerce News)
9. Baidu Apollo settled in Chongqing, Robin Li: Help Chongqing build a "smart mountain city"
According to August 26, during the 2019 Smart Expo, Baidu and the Chongqing Municipal People's Government signed a cooperation agreement on jointly promoting the innovative development of big data integration. Chongqing will cooperate with Baidu on multiple levels such as autonomous driving, smart cities, smart government affairs, blockchain, etc. to help Chongqing's industrial transformation and upgrading.
Chongqing City stated that it will strongly support Baidu to build the "Western Intelligent Driving Open Test Innovation Center" locally, and based on Baidu Apollo's autonomous driving technology and ecology, jointly promote the research and development and implementation of related technologies in the local area.
Baidu Chairman and CEO Robin Li said that he believes that with the continuous deepening of cooperation between Baidu and Chongqing in the fields of autonomous driving, intelligent transportation, intelligent government affairs, and other fields closely related to people's lives, it will accelerate technological innovation and application implementation in areas closely related to life services and urban governance, helping Chongqing become a globally catching "smart mountain city" and "innovation mountain city".
In addition, with the support of the Yongchuan District Government and Chongqing Quality Inspection Institute, Baidu Apollo will undertake the "Western Autonomous Driving Open Test Base Project", build a collaborative demonstration application environment for autonomous driving and vehicle-road, carry out Robotaxi open road passenger testing, and implement intelligent transportation information technology products and services. (Titanium Media)
Cross-border e-commerce
10. List of pilot projects for cross-border e-commerce development of the second batch of industrial clusters in Zhejiang Province
On August 27, in order to implement the series of decisions and deployments of the State Council on accelerating the development of cross-border e-commerce and the requirements of the provincial party committee and government to build new trade centers and new trade demonstration zones, the Zhejiang Provincial Department of Commerce recently announced the second batch of pilot lists of cross-border e-commerce development of 34 industrial clusters in 26 counties (cities and districts). (E-commerce News)
Click to register to apply to join the well-known domestic e-commerce network - Laogao E-commerce Club. Any merchants from all over the country, Tmall merchants, Taobao Crown Store, Jinguan Store, and other e-commerce platform merchants can apply to join!
,
EN
CN
