Comparison of customer service capabilities and qualities of different levels of the store

　　As the e-commerce industry continues to stimulate, many people also want to open a store on Taobao as their first stop in their e-commerce career, so there is a considerable demand for store customer service, which has attracted many people to enter Taobao customer service position. However, after entering this position, many people feel that customer service does not seem to have room for promotion, but in fact, there are. Many Taobao stores’ customer service is built in echelons, so if you want to be promoted, you must have the corresponding abilities. Let's see which skills we need to master

　　1. Junior customer service capabilities:

　　First of all, you must have a certain understanding of the interests and sales of Taobao customer service and be able to communicate effectively with buyers; secondly, you must be familiar with the store's product specifications, parameters and other basic information and order placing procedures, which can help buyers solve related problems and guide orders. Finally, we must have certain targeted publicity capabilities, and cooperate with the company's work, feedback customer needs, and safeguard the company's interests.

　　2. Intermediate customer service capabilities:

　　Based on the primary customer service, intermediate customer service must further improve its corresponding abilities, such as being familiar with customer service etiquette and sales, and having sufficient ability to cooperate in the development of various promotional work in the store. Because I was promoted from junior customer service, I worked in junior customer service positions for more than half a month.

　　3. Advanced customer service capabilities:

　　In addition to having the ability of primary and intermediate customer service, senior customer service must also be able to assist department supervisors in completing management work and have the ability to train and manage new employees; they must conduct statistics and feedback on the customer situation every month, and coordinate various departments to deal with related issues.

　　4. Senior customer service capabilities:

　　If you already have all the above abilities, have more than two years of experience in Taobao customer service, and have independently led the customer service team to complete the tasks arranged by the supervisor, then you can become a senior customer service, be a customer service team, and better complete the store customer service tasks!

　　Therefore, there is a lot of room for promotion when doing Taobao customer service. The premise is that you have the corresponding abilities at each stage so that you can afford the corresponding position. Therefore, you must continue to improve yourself when doing Taobao customer service. Come on!