Taobao operation: pre-sale products on Double Eleven, how to settle Taobao customers, Q&A

　　It will be half a month before the annual Double 11 e-commerce festival. In fact, there will be many pre-sale venues during Double 11, so it will inevitably happen that Taobao customers will promote pre-sale products. Is that the promotion of pre-sale products on Double Eleven is the same as that of formally sold products? Is there anything that Taobao customers must know in advance when checking? If there are any questions, how should they be dealt with? Today, the editor will share with you some common questions, how to solve them quickly.

　　1. For products on Double Eleven pre-sale, buyers will pay a deposit through the promotion link on October 20, and pay the final payment on November 11. Will the commission be calculated for the final payment?

　　Answer: Calculate that the commission for pre-sale products will be calculated based on the final payment of the order and the total transaction amount of the deposit + final payment.

　　2. Pre-sale products. When the buyer paid the deposit, he clicked on the promotion link of A Taoke. When paying the final payment, he clicked on the promotion link of B Taoke. Who should he pay the commission?

　　Answer: A Taoke, the order has been created when paying the deposit. At this time, whoever the order is tracked will be settled to whom. Paying the final payment is only completed on the original order and will not affect the tracking of the order.

　　3. For pre-sale products, the buyer paid the final payment. Why has the estimated amount of the effect not changed yet?

　　Answer: After the buyer pays the deposit, [Effect Estimation] = the amount of the deposit * commission ratio. After the final payment is paid, the data of the Taobao customer promotion details will not change. The payment amount and the estimated effect in the report will change after the order is confirmed and received. At the same time, [Estimated Income] = (deposit + total transaction amount of the final payment) * commission ratio is calculated.

　　4. When paying the deposit, I did not click on the promotion link or clicked on someone else's promotion link. I clicked on my promotion link before paying the final payment. Will I give the commission?

　　Answer: No, if you don’t click on the promotion link when paying the deposit, it is not a Taoke order. Even if you click on your promotion link when paying the final payment, there will be no tracking anymore; if you click on the promotion link A Taobao customer when paying the deposit, and click on the promotion link B Taobao customer before paying the final payment, the commission will still be settled to A Taobao customer, and the settlement commission = (deposit + final payment) total transaction amount * commission ratio.

　　5. Pre-sale products. When the buyer paid the deposit, he used Taobao gift from A Taobao customer, and when paying the final payment, he used Taobao customer's super red envelope from B. Who should he pay the commission?

　　Answer: A Taoke, the order has been created when paying the deposit. At this time, whoever the order is tracked will be settled to whom. Paying the final payment is only completed on the original order and will not affect the order tracking;

　　6. For pre-sale products, the time when the buyer pays the deposit and the time when the final payment is paid exceeds 15 days. Will the commission be settled for the final payment?

　　Answer: The commission is calculated. The order has been created when paying the deposit. The final payment is only the payment of the remaining payment on the original order. As long as the order is ultimately successful, the final payment will be calculated, which has nothing to do with the time when the final payment is paid.

　　7. For pre-sale products on Double Eleven, the commission ratio of the product when paying the deposit is 10%, and the commission ratio when paying the final payment is 5%. Which commission ratio is finally settled?

　　Answer: The commission is settled at 10% of the time when the deposit is paid.

　　8. Pre-sale products. When the buyer paid the deposit, he clicked on the promotion link of A Taoke. When paying the final payment, he used the Taobao gift from B Taoke. Who should he pay the commission?

　　Answer: A Taoke, the order has been created when paying the deposit. At this time, whoever the order is tracked will be settled to whom. Paying the final payment is only completed on the original order and will not affect the order tracking;

　　9. For pre-sale products, the buyer paid the deposit through the promotion link of A Taobao customer, but he used [Super Red Envelope] when paying the final payment on Double Eleven. Who should the commission be settled?

　　Answer: A Taobao customer, the Taobao customer tracked when paying the deposit.

　　10. Can store coupons and product coupons be used in superimposed?

　　Answer: You cannot use store coupons and product coupons at the same time in an order, and only 1 store coupon can be used in an order. If an order has 3 different products and sets 3 corresponding product coupons respectively, then you can use three product coupons for the order.

　　The above 10 points are some of the possible problems in the pre-sale of Double Eleven. We need to plan ahead and make full preparations to fight the Double Eleven e-commerce battle. If you still have any questions, you can choose to leave us a message and we will resolve the questions as soon as possible.