Dear business friends: It is also worth renewing the annual Tmall annual service agreement. Tmall hereby thanks you for your company and support over the past year. Tmall sincerely hopes to continue to work with you in the next year to jointly create a quality shopping platform that global consumers love. Tmall's 2019 renewal implementation of the merchant's self-service renewal model, that is, merchants can independently complete renewal registration, sign agreements and payments. The review of merchant's relevant business qualifications will be carried out on a daily basis. Please ensure that the store's relevant business qualifications are effective in real time during the daily business process. If the qualification fails or expires, your store may be cancelled from brand or category authorization or even face supervision. The 2019 Tmall merchant assessment standards will be released in late October, please pay attention to it at that time. This renewal will focus on the merchant’s product/service quality and operational capabilities. For details, please refer to the "Tmall 2019 Renewal Assessment Standards List". The announcement of the renewal of Tmall merchants in 2019 is as follows. Please read it carefully and fully understand it.
1. Renewal standards
2. Margin/annual fee/rate standard
3. Important things to note
1. Regarding the time and process of renewal of non-special categories
1) This renewal is expected to start at 10:00 on October 18, 2018 and end at 18:00 on December 26, 2018. For details, please refer to the follow-up email and website notification.
2) The 2019 renewal application path is: "Merchant Center-Tmall renewal service area", and the renewal process includes three links: "renewal registration, signing an agreement, and paying fees".
3) Merchants need to complete the annual fee payment and deposit of the 2019 annual fee before 18:00 on December 26, 2018; the annual software service fee paid by the merchant will be settled and returned at the beginning of 2019 according to the "Tmall 2018 Annual Fees Software Service Fees List" for various categories of annual fees.
4) If the merchant fails to renew the contract overdue (ends at 18:00 on December 26, 2018), the merchant will be unable to continue using Tmall services in 2019. The Tmall Service Agreement signed by Tmall and the merchant will automatically terminate at 24:00 on December 31, 2018. The merchant’s stores will also enter a regulatory state (i.e., the transaction cannot be normal). At the same time, Tmall will assist the merchant to withdraw from Tmall from January 2019.
2. Regarding the time and process of renewal of special categories (see the FAQ for more details):
Due to the special nature of the industry, merchants whose store business categories are service categories and electronic ticket vouchers have not yet been included in the scope of this self-service renewal. The renewal process is the same as in previous years, which includes the qualification review process.
1) The renewal of special categories is expected to start at 10:00 on October 18, 2018 and end at 18:00 on December 20, 2018. For details, please refer to the follow-up email and website notification.
2) The application path for special categories renewal is: "Merchant Center-Tmall Renewal Service Zone". The renewal process includes four links: "renewal registration, qualification review, signing of an agreement, and paying fees".
3) Merchants in special categories need to complete the annual fee payment and deposit of the 2019 annual fee before 18:00 on December 26, 2018; if the annual software service fee paid by the merchant will be settled and returned at the beginning of 2019 according to the "Tmall 2018 Annual Fees Software Service Fees List" for various categories.
4) If a special category merchant fails to submit a renewal application within the deadline (the deadline is 18:00 on December 20, 2018), the qualification review is not passed (the deadline is 18:00 on December 26, 2018), the full annual fee is not paid or the full deposit is not paid (the deadline is 18:00 on December 26, 2018), the merchant will be unable to continue using Tmall services in 2019. The "Tmall Service Agreement" signed by Tmall and the merchant will automatically terminate at 24:00 on December 31, 2018, and the merchant's stores will also enter a regulatory state (that is, the normal transaction cannot be made). At the same time, Tmall will assist the merchant to withdraw from Tmall from January 2019.
3. Regarding renewal assessment:
1) Merchants participating in Tmall's 2019 renewal must meet the requirements of the "Tmall 2019 Renewal Assessment Standards List". Merchants can log in to [Merchant Center] - the right side of the top-level module to view the specific assessment results.
2) For merchants whose assessment has not met the standards but operates honestly, Tmall will open service support for merchants to transfer to Taobao corporate stores. For details, please refer to the "Announcement on the Tmall Store to transfer to Taobao corporate store function to the upcoming activation".
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