#Laogao E-commerce Newsletter# [E-commerce Evening News on August 22]

　　#Laogao E-commerce News# [E-commerce Evening News Brief on August 22] Alibaba CCO Wu Minzhi: Whoever provides good service will win more business opportunities in the future; Alibaba and Xiaomi will be fully applied to Double 11 merchant customer service; Alibaba and Tencent have begun to seize the highlight of the cloud computing business in the Indian market; ofo has "selled itself" to Didi, and the company is priced at about 2 billion US dollars...

　　E-commerce newsletter:

　　1. Alibaba CCO Wu Minzhi: Whoever provides good service will win more business opportunities in the future

　　On August 22, Alibaba Group Customer Experience Business Group (CCO) held the first intelligent service summit, releasing human-machine collaborative intelligent service solutions to merchants, and officially proposed that Alibaba empower merchants to fully enter the era of intelligent service 2.0.

　　"The reshaping of business by the digital economy and new retail is not only a challenge but also an opportunity." Wu Minzhi, partner and chief customer officer of Alibaba Group, admitted at the summit that service is becoming the core competitiveness of business. Whoever can do a good job in service will win more business opportunities in the future. "Under the trend of omni-channel digitalization and large-scale intelligence, we will use intelligence to break the limitations of time, space and knowledge reserves, help merchants comprehensively deepen their interaction methods with users, and bring the ultimate service experience." (Tianxia Online Business)

　　2. Alibaba Xiaomi will be fully applied to Double 11 merchant customer service

　　On August 22, Alibaba CCO (Alibaba Group Customer Experience Business Group) released the store Xiaomi business version at the first intelligent service summit, proposing to fully empower merchant services through intelligent service solutions with people + intelligent and efficient collaboration. The Shop Xiaomi commercial version released at this summit has comprehensively upgraded the two major service models of artificial intelligence customer service: the Shop Xiaomi with the 7*24 fully automatic mode is smarter and more independent, and can be completely "independent" at night; the intelligent auxiliary mode has added functions such as intelligent prediction, active marketing, and intelligent shooting, which can not only replace half of the work of manual customer service, but also has the enthusiasm and personalization of people.

　　In the upcoming tenth "Double 11", Dianxiaomi will be fully applied to merchant customer service to create 24-hour uninterrupted, pre-sales to after-sales service. (Yibang Power)

　　3. Alibaba and Tencent begin to seize the bright spot of cloud computing business in the Indian market

　　August 22 news: BigBasket, a local e-commerce platform in India, was just established seven years ago. Among the few options, it used Amazon cloud platform to meet its daily cloud computing needs. And the situation has changed at present. With the development of Chinese technology giant Alibaba in the Indian market, BigBasket has moved its business to the Alibaba Cloud platform. On Tuesday, mobile payment platform Paytm also stated that it will establish an artificial intelligence cloud platform with the support of Alibaba Cloud. (Global Network)

　　4. Hefei community fresh food e-commerce Dailuobu received USD 10 million in financing

　　On August 20, Hefei community fresh food e-commerce "Dailuobu" announced that it had received a angel round of financing of tens of millions of US dollars. This round of financing will be mainly used to increase franchisee revenue, improve user experience, improve supply chain efficiency, create a Chinese version of Costco, and give more users a sense of happiness in life.

　　Dailuobu was founded in Hefei, Anhui Province. It started operating in 2016, with an annual growth of more than ten times. Founder Li Yang is a serial entrepreneur who has founded and managed an annual income of 3 billion yuan and has rich experience in team management and operation. (Europe)

　　Internet Information

　　5. It is said that ofo "sells itself" Didi, and the company is priced at about US$2 billion.

　　On August 22, according to Geek Park, ofo's final "selling itself" Didi's agreement has been reached, with the company being priced at about US$2 billion. Recently, many ofo's small shareholders are gradually receiving documents that require confirmation and signature. Dai Wei temporarily retains the board position, while several ofo's other co-founders were eliminated. If nothing unexpected happens, ofo's dispute over belonging is finally settled. (Europe)

　　6. Tencent Co-creation Space officially settled in Hong Kong

　　On August 22, Tencent Co-creation Space (Hong Kong) officially opened. The space focuses on digital entertainment and digital content entrepreneurship. Through the one-stop content creation and operation platform of the content open platform (Penguin) it provides online services such as traffic sharing, industrial resources, copyright protection, rumors monitoring, incubation, and content entrepreneurship guidance for content entrepreneurs and content creation institutions. (E-commerce News)

　　7. The most comprehensive industry, Alibaba Cloud hybrid cloud disaster recovery service is launched!

　　On August 22, Alibaba Cloud released hybrid cloud backup services and hybrid cloud disaster recovery services, providing protection capabilities for cloud backup and cloud disaster recovery. Customers can realize minute-level deployment of disaster recovery solutions, effectively protect data and achieve business continuity.

　　In traditional disaster recovery and backup solutions, enterprises should build a complete disaster recovery system. Not only is it long to go online and has high costs, but it is also difficult to ensure the effect. Cloud disaster recovery solutions have become a new trend in the industry. (Tianxia Online Business)

　　8. Strategic counterattack Ele.me Q2 new retail increased by 45% year-on-year

　　On August 22, iMedia Consulting released the "China Online Takeaway Market Research Report in the First Half of 2018". Data shows that the online transaction volume of the takeaway market exceeded 125 billion yuan in the first half of the year, and the annual transaction scale is expected to be 243 billion yuan, with a month-on-month growth slowing to 18.4%. The report pointed out that in the first half of 2018, the pattern of China's online takeaway market was stable, the focus of competition shifted from the stock of users to the incremental user, and artificial intelligence technology comprehensively promoted the platform's comprehensive service upgrade. New retail has become a new acceleration point for the development of takeaway platforms. Among them, Ele.me's new retail transaction volume increased by 45% in the second quarter compared with the first quarter, with a rapid growth rate. Analysts believe that the overall proportion of new retail transactions has expanded rapidly, which is leading to a second outbreak in the takeaway market. Relying on Alibaba's new retail ecosystem, Ele.me has gained the lead in the new round of competition and is shifting the takeaway war from a "strategic stalemate" situation that lasts for two years to a "strategic counterattack". (Yibang Power)

　　Cross-border e-commerce

　　9. Türkiye's crisis and opportunity: Amazon is about to open a new site

　　Türkiye has become the hot topic of discussion recently, mainly because of two points. The first is because of Türkiye's inflation, and the second is because of the new local measures of international e-commerce platforms such as Amazon and Alibaba. Recently, a person related to Quanheyue Türkiye Branch revealed to Yibang Power that the Amazon Türkiye Station will be officially launched in the end of September and early October. At the same time, the relevant person also said that after Amazon's Türkiye site went online, it will promote two key categories: books and electronic products in the early stage. Regarding the platform entry issue that Chinese sellers are very concerned about, according to Sue, the Turkish Specialist of Quanheyue, Amazon Turkey is currently only for third-party sellers with registered companies in their own country (Turkey) and one company can only register one account. (Yibang Power)

　　10. Alibaba Cloud enters the markets of 8 Central and Eastern European countries

　　On August 22, Alibaba Cloud today announced a strategic partnership with ABC Data, the largest IT hardware and consumer electronics distributor in Central and Eastern Europe. According to the cooperation agreement, ABC Data will provide a series of Alibaba Cloud products and services to Poland, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Romania and Slovakia in Central and Eastern Europe, including elastic computing, data storage, networks, IoT Internet of Things, big data, artificial intelligence, etc. (E-commerce News)

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