【Taobao Operation】Qualified customer service should do the following three points

　　Anyone who operates Taobao knows that an excellent Taobao customer service is crucial to the store’s impact. Taobao customer service is a direct bridge for communication between stores and buyers. If the customer service is done well, the store sales may also increase significantly. However, many store operators will ignore this importance. So for Taobao operations, what do we need to do to become a qualified Taobao customer service? Let’s take a look today.

　　1. Communicate patiently with the buyer

　　When the buyer feels dissatisfied with the product, it is easy to give you bad reviews and low scores, which has a great impact on the product. When the customer service receives the buyer's after-sales questions, what you need to do is to respond to the buyer quickly, patiently and intimately, so as to stabilize the buyer's mood and narrow the distance between the buyer and himself. Communicate patiently, so that you can effectively avoid bad reviews and low scores!

　　2. You cannot discuss right or wrong with the buyer

　　Customers are God, so a qualified customer service should not discuss right or wrong with the buyer. Within a reasonable range, you must humbly accept the criticism of buyers, otherwise you will wait to receive negative reviews! Instead of overly obsessing with unreasonable buyers, it is better to spend more time on how to improve buyer satisfaction. Perfectly solving the buyer's problems is what a customer service should do.

　　3. Call the buyer by different names

　　Nowadays, most customer service still use the word "dear" to refer to the buyer, and the word "dear" is everywhere. It is estimated that the buyer is tired of reading it, so the customer service can give a different name based on the buyer's information, so that the buyer can listen more comfortably and narrow the distance between them. With a sincere attitude, the buyer's problem is no longer a problem! Recommended reading : How to quickly build ace customer service team

　　If there is no buyer, your store can be said to be nothing. So don’t say that the platform always favors buyers, after all, both the platform and the merchant need the support of buyers. Therefore, you must learn to communicate patiently and create some differentiation, so that you can be a qualified customer service.