E-commerce Evening News on September 24



E-commerce newsletter

1. In August, 55,041 complaints about express delivery services were reported by consumers in the postal industry.

On September 24, according to data released by the State Post Bureau, in August, consumers in the postal industry filed 55,041 complaints about express delivery services, a month-on-month decrease of 1.6% and a year-on-year decrease of 4.0%. At the same time, postal industry consumers have filed 1,557 valid complaints about express delivery services, a decrease of 11.5% month-on-month and a decrease of 63.2% year-on-year. (E-commerce News)

2. Zhang Yong, Chairman of Alibaba’s Board of Directors: Alibaba’s digital economy has 960 million users in China

On September 24, Alibaba Chairman and CEO Zhang Yong announced at the 2019 Alibaba Global Investors Conference: Currently, Alibaba's digital economy has 960 million Chinese users, serving 70% of the Chinese population. This includes Alibaba Group's 730 million annual active consumers and Alipay's more than 900 million annual active users. (E-commerce News)

3. Cainiao Gougou announced that the annual express delivery users exceeded 100 million, and launched Cainiao Gougougou shipping cabinet

On September 24, at the Cainiao Gougou's autumn strategy press conference, Cainiao Gougou CEO Li Jianghua announced that the annual users of express delivery exceeded 100 million. Data shows that its one-stop service for parcel checking and mailing is very popular with users, and the number of users serving has increased by more than 100% year-on-year in the past year, 4 times that of the second-ranked similar product. In addition, the press conference also launched a new generation of smart shipping artifact "Cainiao Purchase Shipping Cabinet", providing one-stop caring and safe shipping services for enterprises. (Financial Headlines)

4. Ant Financial CEO Jing Xiandong: The number of global users of Alipay exceeds 1.2 billion

On September 24, at the Alibaba Investor Conference, Ant Financial Chairman and CEO Jing Xiandong announced that as of June 2019, Alipay and its local wallet partners have served more than 1.2 billion users worldwide. In just half a year, thanks to the continuous innovation and the promotion of technology and open platform strategies, Alipay and local wallet partners have achieved a strong growth of 20% of the global user base. (E-commerce News)

5. JD Logistics releases the "Box Alliance Plan" to open up supply chain management consultation

On September 24, JD Logistics launched the "Box Alliance" plan on September 23 to open up supply chain management consulting and marketing consulting for cooperative brands.

It is reported that on September 23, more than 100 merchants in Guangzhou jointly provided free order benefits with JD Express to create a free order festival event for thousands of cities and tens of thousands of stores. According to JD Logistics, there are currently more than 100 merchants signed for the event, including food and beverages, beauty and hairdressing, hospital physical examinations, convenience services, leisure travel, education and training and other fields. (Europe)

Internet Information

6. Babytree denies "30% of its employees are laid off, the founder leaves": It says it is still recruiting people

September 23rd news, Babytree has started layoffs since last week. Judging from the current announced layoffs, the number of layoffs is close to 30% of the total number, of which the technical team layoffs up to 50% and the content operation team layoffs up to 30%. The layoffs are still in progress. On September 24, Babytree responded that the media reported the day before that Babytree started layoffs, and the rumors that Chairman and CEO Wang Huainan left the management team were "untrue".

Regarding the rumors that the "founder" has left, Baby Tree said: "As the founder, chairman and CEO of Baby Tree Group, Allen (Wang Huainan) is responsible for Baby Tree's strategic development and business management, and is committed to creating long-term value for Baby Tree's users and investors. He has no plans to work in any other company and has never sold Baby Tree stocks." Regarding the media reports, Wang Huainan has rarely appeared in the company. Some Baby Tree insiders said that Wang Huainan has always seen Wang Huainan appear. (Pengpai News)

7. Alipay announced the free opening of "light membership" capabilities to all commercial scenarios

On September 24, Alipay officially announced the opening of "light membership" capabilities for all online and offline business scenarios. On the same day, Alipay also launched two new "Dragonfly" face-scanning payment devices based on offline consumption scenarios. It is understood that light membership is a new function developed by Alipay for merchants this year for digital business needs, aiming to rely on Alipay's Sesame Credit and Huabei system to solve the trust problem when joining members between merchants and users. At present, the "light membership" has been fully connected with "Dragonfly", and users can become light members of merchants by scanning their faces.

In the light member mode, consumers can enjoy member rights first without prepaying or saving value when applying for a membership, and then settle membership fees after expiration. The rules are relatively simple: when the discount has exceeded the membership fee, only the membership fee will be deducted; when the discount has not been sufficient for the membership fee, the membership fee will be 0, and the discount will be deducted. For merchants, the ability to light membership has 6 major characteristics: zero fees, fast online launch, low threshold, no capital loss, full link, wide application. According to Alipay data, data from merchants invited to participate in the test in the early stage showed that light membership can help merchants increase the average customer price by 55%, increase the consumption frequency by 60%, increase the new recruitment rate by 30%, increase the card opening rate by 3 times, and increase the coupon usage rate by 4 times. At present, hundreds of brands have provided users with their respective brands' "light membership" services, including China Telecom, Taopiaopiao, Youbao, Hello Travel, Meiyijia, Haoshiqi, Liangpinpu, etc., covering multiple fields such as communications, entertainment, IoT, travel, fast-moving consumer goods, e-commerce, catering, etc. (Europe)

8. Fenty Beauty, an American internet celebrity beauty brand, enters China

On September 24, American beauty brand Fenty Beauty officially announced that it had officially entered the Chinese market.

Fenty Beauty was jointly launched by singer Robyn Rihanna Fenty and LVMH Group beauty incubator Kendo Brands in September 2017. Because Rihanna's own super popular and diversified products quickly became popular, the brand has sparked a lot of discussion on many social platforms before it entered China.

Fenty Beauty also opened its official brand Weibo in China in July, released several advertisements and posters in succession, and also opened an official brand account on Xiaohongshu.

Subsequently, it announced the launch of Tmall International Overseas Flagship Store on September 3, and will also start the Tmall Super Brand Day event on September 20, doing a lot of preheating. (Europe)

9. Alibaba announced that it received 33% of Ant Financial's shares

On September 24, Alibaba Group announced that the company received a 33% stake in Ant Financial.

The transaction is based on a strategic agreement signed by the two parties in 2014. In order to protect shareholders' rights, the agreement at that time promised that Ant Financial would pay Alibaba an intellectual property and technical service fee every year, equivalent to 37.5% of Ant Financial's pre-tax profit; at the same time, if conditions permit, Alibaba has the right to invest and hold 33% of Ant Financial's shares, and transfer the corresponding intellectual property rights to Ant Financial, and the above-mentioned service fee arrangements were terminated simultaneously. (Yibang Power Network)

Cross-border e-commerce

10. Daraz and Alibaba cooperate to launch DExports plan to support Pakistani sellers to "go global"

It is reported that Daraz has partnered with Alibaba to launch DExports, a program that will give local Pakistani sellers the opportunity to sell their products on Alibaba's B2B website, allowing them to reach a larger global customer base. Daraz is supporting local exporters to help them profit from it by leveraging free training, knowledge sharing, and providing a complete payment ecosystem and logistical support.

Alibaba acquired Daraz in 2018, and since then, Daraz has been able to leverage Alibaba’s expertise in technology and online commerce to drive its growth domestically and internationally, and Daraz has also become a strategic channel partner for Alibaba’s website. DExports is the product of a partnership between the two companies.

As a local partner of Alibaba, Daraz will assist Pakistani sellers in selling products on Alibaba.com through the annual membership program, which will give them full access to the global market. Daraz will support local exporters by providing them with basic knowledge about global trade. Through the DExports program, local sellers will be able to reach more than 300 million buyers from more than 200 countries, including Russia, South America, Africa, Canada, the United Kingdom, France and the United States. (Hugo.com)



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