#Laogao E-commerce Newsletter# [March 19 E-commerce Morning News]_Jinguan Club

　　#Laogao E-commerce Newsletter# [E-commerce Morning News on March 19] 1. E-commerce 315 report: The number of e-commerce complaints increased by 48%, and Beijing, Shanghai and Guangzhou became the hardest hit areas; 2. Revealing the routine of killing old customers with big data: algorithms are placed, and big V complaints are handled faster; 3. Beijing Consumer Association: Gome Dangdang and four other online shopping platforms failed to meet the standards by more than half; 4. Meituan used taxi, Didi counterattacked 10 billion and threw food delivery; 5. Dong Mingzhu: Gree cannot operate better, so she will definitely not hand over the shift; 6. Indian e-commerce Grofers completed a US$62 million E-round financing, led by SoftBank Group...

　　E-commerce newsletter

　　1. E-commerce 315 report: The number of e-commerce complaints increased by 48%, and Beijing, Shanghai and Guangzhou became the hardest hit areas

　　1. In the field of e-commerce of life services, there are many consumer disputes such as taxi, car rental, catering, and online travel, but the proportion of complaints decreased by 7.72% year-on-year compared with 2016; 2. With the strengthening of supervision of campus loans and other regulations, the proportion of Internet financial complaints decreased by 3.89% year-on-year compared with 2016; 3. The proportion of logistics and express complaints decreased by 1.62% year-on-year compared with 2016. (Source: Palm Chain)

　　2. Reveal the routine of killing old customers with big data in e-commerce: algorithm delivery, big V complaints can be handled faster

　　With the same products and services, why do old customers see more expensive than new customers? It turns out that this is "big data kills old customers"! The survey found that similar situations exist on tourism, movies, e-commerce, travel and other platforms, and online travel platforms are more common. Some websites and big Vs even enjoy privileges in customer service complaints and other aspects. (Source: Sina Technology)

　　3. Beijing Consumer Association: The sampling rate of four online shopping platforms including Gome Dangdang is more than half

　　Beijing Consumer Association released the "Statistical Analysis of the Results of Comparative Experiments of Beijing Consumer Association in 2017". The analysis results show that the sampling rate of physical stores is 19.82%, the sampling rate of online channels is 45.84%, and the failure rate of online shopping is more than twice that of physical stores. The sub-compliance rate of samples purchased by Gome Online, No. 1 Store, Dangdang.com and Jumei Youpin is more than half. (Source: Beijing Youth Daily)

　　4. JD.com has set up a new customer experience department at the group level: Yu Rui, the "youngest vice president"

　　According to The Paper, JD.com has newly established a "Customer Excellence Experience Department" at the group level, using consumer experience as the only basis and evaluation criteria to establish a long-term customer experience mechanism. JD.com quickly appointed Yu Rui, the company's vice president, to be responsible for the promotion of customer experience projects at the group level and report to Xu Lei. The heads of customer experience departments under each sub-group and business groups reported to Yu Rui in a dotted line. As "JD's youngest vice president", after writer Liuliu complained to JD, Yu Rui once again assumed the responsibility of a "fire-fighting team member". (Source: 36kr)

　　Internet news

　　5. Tencent Video paid members reached 62.59 million, with an average daily active users of 137 million.

　　36Kr News, Tencent Video announced that as of February 28, its paid membership had reached 62.59 million, continuing to consolidate its industry position as a well-known video payment platform in China. In addition, Tencent Video also announced that in the fourth quarter of 2017, its average daily active users on mobile terminal reached 137 million, maintaining the industry's first place. (Source: 36kr)

　　6. British media: Twitter will ban almost all cryptocurrency-related advertising

　　According to Sky News, Twitter may ban ICOs and almost all cryptocurrency exchange ads, with only a few exceptions. The new advertising policy will be implemented within two weeks. (Source: 36kr)

　　7. Meituan is doing taxi rides, Didi counterattacks 10 billion and spends money on takeaway

　　According to the Shanghai Stock Exchange's corporate bond information platform, CITIC Securities-Didi's [N] CP asset-backed special plan was accepted on March 16, with a planned issuance amount of 10 billion yuan, and the product is asset-backed securities-ABS.

　　The issuer of this asset special plan is Dirun (Tianjin) Technology Co., Ltd., Didi Chuxing is the only shareholder of the company. Cheng Wei, the founder and CEO of Didi Chuxing, serves as the legal person, and the company's registered capital is 10 billion yuan.

　　Previously, there was news that Meituan will officially enter the taxi field, and the Beijing station is planned to be officially launched after the end of March, and provide drivers with guaranteed income. Now, Didi is going to fight back and will spend 100 yuan to counterattack and make takeaway. Didi Takeaway may be officially operated in Wuxi on April 1 this year. Some riders have begun to enter the training state. (Source: Phoenix Technology)

Meituan is doing taxi rides, Didi counterattacks 10 billion and spends money on takeaway

　　8. Dong Mingzhu: Gree cannot operate better and will definitely not hand over the shift

　　Dong Mingzhu, chairman of Gree Electric Appliances, was interviewed and talked about the issue of successors that the outside world is concerned about, she said: I have not taken a day off in Gree for 28 years, so I should be able to go for a rest. No enterprise can belong to one person, and people cannot replace the development laws of the enterprise. There is no end to the development of an enterprise. What needs to be cared about is not who takes over and who retires, but the continuous driving force and guarantee conditions for the development of an enterprise.

　　Many people are paying attention to what to do tomorrow’s Gree, and I don’t think I will consider this issue. If I could hand over the shift, I believe that the company would be able to operate better. If I can't operate better, I will never hand over the shift. (Source: Daily Economic News)

　　9. Chen Xudong, former senior vice president of Lenovo Group, joined Meituan Dianping

　　On March 17, Meituan Dianping announced through internal email that it had officially appointed Chen Xudong, former senior vice president of Lenovo Group, as senior vice president of Meituan Dianping Group, responsible for the B2B business unit of the large retail business group.

　　Public information shows that Chen Xudong graduated from Peking University and also owned an EMBA from China Europe International Business School. He has served as senior vice president of Lenovo Group, president of China, president of emerging markets in China and Asia-Pacific, CEO of Fantastic Workshop, president of Lenovo Mobile Business Group and chairman of Motorola Management Committee. At the same time, Chen Xudong also served as the global executive vice president of Sanbo Group, in charge of global 3C retail and novelty businesses, and has rich management experience in the retail field. (Source: Yibang Power)

　　Cross-border e-commerce

　　10. Indian e-commerce Grofers completed a US$62 million Series E financing, led by SoftBank Group

　　According to YOURSTORY, online grocery startup Grofers announced a 4 billion rupees (about US$62 million) Series E financing, with investors being the famous Japanese Internet giant SoftBank Group. In this round of financing, Grofers' company valuation fell by 20%, to $300 million, roughly equivalent to the company's valuation at the time of financing in November 2015. (Source: yourstory)

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