Dear merchants:
Since the birth of Tmall, the timeout time for "waiting for buyers to pay" has been "three days", that is, transactions that have not been paid after the buyer's auction will be automatically turned off by the Taobao system 72 hours from the time the buyer's auction. With the continuous development of Internet technology and the continuous optimization of transaction experiences such as order placing and payment, consumers can basically complete order confirmation and payment within 24 hours. In order to reduce the time spent on the merchant's inventory and improve the experience on the merchant's side, it is planned to shorten the time for "waiting for buyers to pay".
The adjustment of this rule will be announced on January 10, 2018 and will officially take effect on February 1, 2018.
The key points of this rule change are as follows:
The timeout time of "waiting for buyers to pay" of Tmall General Transactions has been adjusted from 72 hours to 24 hours. The timeout of special transactions such as Juhuasuan remains unchanged. You can click here to view the "Tmall commodity trading timeout regulations" .
Specific changes:

Thank you for your support and attention to Tmall!
Tmall
January 10, 2018
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