Tmall Direct Delivery related service specification adjustment notice

　　Dear merchants:

　　In order to standardize the market management order of Tmall online shopping platform and provide consumers with a better shopping experience, Tmall will adjust the "Tmall Direct Delivery same-day delivery service specification", "Tmall Direct Delivery Next-Day Delivery Service Specification", "Tmall Direct Delivery Next-Day Delivery Service Specification", "Tmall Direct Delivery Appointment Delivery Service Specification", "Tmall Direct Delivery Door-to-Door Service Specification", and "Tmall Direct Delivery Timely Commitment Service Specification".

　　The change of the rules will be announced on November 27, 2017 and will officially take effect on December 4, 2017.

　　Main changes:

　　1. The complaint path to modify the service is:

　　Service complaint path

　　Wireless terminal: Click "My Taobao" on Taobao on mobile phone - click "View Logistics" in "My Order", click "Logistics Service" on the logistics details page --> click Tmall official customer service to provide feedback online. Click "Me"-"My Order" on the Tmall App to click "View Logistics", click "Online Customer Service" to provide feedback online.

　　Computer: "My Taobao" - "Booked Baby" - "My Order" Click "View Logistics", click on the official customer service of Tmall on the logistics details page to provide feedback online.

　　2. Improve the special instructions.

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