168.2 billion is economic strength, an e-commerce miracle, and a star number in 2017.
Alibaba CEO was very excited: I dare not even dream of it!
168.2 billion transaction volume, 1.48 billion payments, 812 million express delivery,
With 9 years of shopping habits and 9 years of experience, people in this circle are getting easier and easier, and many professions are even replaced by robots.
Just like this time: Jack Ma’s “Luban” robot designed 410 million posters on the same day; “Xiaomi” customer service robot undertakes 95% of customer service consultation.
Many people say that in the era of artificial intelligence, the probability of the customer service industry being replaced is high, as if this time there was a spearhead. This is the case before the sales service, so what about the after-sales service?
If you encounter someone who can’t use a baby, you need a tutorial, if you are not satisfied with the baby, you want to return the product, if you are unwilling to pay the shipping fee, or if you encounter various difficult and complicated diseases, is it better for a robot to solve the problem for people, or is it better for people to solve the problem for people?
I have been a Mercy teacher for 7 years after-sales service and specially held an online live class, hoping to pass on my years of work experience and training experience to more customer service. 》》》Register now
At 19:00 p.m. on November 16, [Laogao E-commerce Class], after-sales skills that 100,000+ customer service are learning!

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