A woman complained that the courier was beaten and claimed more than 720,000 yuan
The customer sued the courier company and couriers without receiving the express delivery; Shentong said he was willing to cooperate with the legal process to resolve the issue.
In June this year, Ms. Wang was beaten by the other party for complaining about the courier. The Beijing Shentong Express Service Co., Ltd. (Shentong Company) involved immediately stated that she would communicate with the customer to deal with it.
Two months later, the incident has not come to an end. The reporter learned yesterday that Ms. Wang had submitted a complaint to the court, requiring Shentong Company and the courier involved to jointly compensate for the losses of more than 725,000 yuan. Chaoyang Court has accepted the case.
Customer complains that the courier was beaten in the room
Ms. Wang sued that in June this year, the 188 yuan product she bought online was carried by Shentong Company and the delivery clerk was Wang. Later she found that she had not signed for the express delivery and the logistics status showed "signed for". Afterwards, she complained through logistics customer service.
Ms. Wang recalled that on the afternoon of June 24, Wang used the address information she had obtained for delivery to deceive her roommate into opening the door in the name of delivering express delivery, and held a stone in her hand and continued to hit her head, face and body, causing many injuries all over her body. "I kept calling for help but couldn't resist, and my roommate couldn't stop her."
"After this, the scene of being beaten will always appear in my mind..." Ms. Wang said that although her trauma has been basically cured, she still continues to experience symptoms such as headache, nausea, and mental confusion. Diagnosed with depression, anxiety, delusional symptoms and sleep disorders, he was unable to work.
Shentong said that it will bear the corresponding compensation liability
After this incident, the courier involved was administratively detained by the police. On the afternoon of June 27, Shentong apologized to the customer through its official Weibo, saying that it would not "tolerate" any infringement of the customer.
However, Ms. Wang said that Shentong Company has not given a clear explanation to this day, so she sued Shentong Company and courier Wang, who apologized to her and compensated her for various losses of 725,661.99 yuan, including 200,000 yuan in mental damage compensation.
The reporter learned yesterday that Chaoyang Court has officially accepted the case.
Yesterday afternoon, Mr. Xiong from Shentong Company said that he had communicated with Ms. Wang after the incident and proposed a negotiation to resolve the relevant treatment costs, but Ms. Wang proposed that Shentong Company provide a compensation plan. "The compensation plan cannot be raised by the company, and we don't know how much the actual expenses are incurred."
Regarding the prosecution, Mr. Xiong said that he had not received a summons from the court. If the customer wants to resolve the problem through legal procedures, the company is willing to cooperate. At the same time, Mr. Xiong said that Shentong Company will bear all the responsibilities it should bear.
■ Lawyer's statement
Courier's job behavior is difficult to escape from the relationship of courier companies
The courier has information on the customer's phone number, address and other information. Once the customer thinks that the courier's behavior has "harmed" him, how should he protect his rights?
Lawyer Zhao Hu from Zhongwen Law Firm believes that from the perspective of personal safety, many courier companies currently send information reminders to customers before delivering the package. This practice is worth learning from and using. After mastering the delivery information, communicate with the courier in a timely manner, confirm the identity of the courier before opening the door, etc.
The courier knows the customer's information and address. If there is a conflict with the customer due to the delivery and causing harm, the courier personally needs to bear corresponding administrative or criminal liability. At the same time, since couriers deliver parts is a duty, once the loss is caused to the customer, the courier company needs to bear joint and several liability for compensation.
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