At around 22:40 on August 17, JD Logistics issued a "Statement on Malicious Prosecution of Tiantian Express ", saying that JD's determination to firmly maintain the platform's service quality and operational standards will not change. We will firmly respond to Tiantian Express's malicious prosecution this time, and believe that the law will make a fair ruling!
JD Logistics said that protecting consumers' rights and interests and ensuring platform merchants and consumers have high-quality service experience are the rights and responsibilities of JD's third-party platforms.
JD Logistics also stated that in the implementation of the "JD Mall Logistics Platform Arrival Agreement" and "JD Mall Logistics Product Service Standards" signed with JD.com, a large number of complaints were caused due to the low service quality, which seriously affected JD's legitimate rights and interests and constituted a breach of contract. JD will reserve the right to further hold the breach of contract accountable.
On August 17, Tiantian Express issued a statement saying that Tiantian Express has decided to protect its rights through legal channels and formally sued JD.com, demanding that it stop unfair competition and compensate for losses. The court has officially accepted the case.
In this statement, Tiantian Express stated that on July 19, 2017, JD.com suddenly issued a notice to the platform merchants, closing the Tiantian Express service interface and requiring merchants to disable Tiantian Express. On August 11, JD.com publicly announced that it will terminate its cooperation with Tiantian and Best from August 21.
The dispute over Jingdong every day has lasted for nearly a month.
On July 20, JD.com told The Paper that in order to ensure the experience of users and merchants in using logistics services, JD.com will suspend daily express delivery services from July 31. The two sides then attacked each other and never reached a compromise. YTO Express, Best Express, Suning Logistics and other parties participated in the battle between JD.com.
Some analysts believe that the deep-seated reason for the dispute between Tiantian Express and JD.com in logistics services may be that there is a competitive relationship between JD.com and Tiantian Express, and Alibaba behind Suning in e-commerce business. Among the shareholders of Tiantian Express and Best Express, JD.com has direct competitors in e-commerce business. Among them, Tiantian Express is affiliated to Suning, and Alibaba is the second largest shareholder of Suning Yunshang. Alibaba and Cainiao Network, a subsidiary of Alibaba, are both shareholders of Best Group.
Attachment: Statement on malicious prosecution of Tiantian Express
1. Protecting consumer rights and interests and ensuring that platform merchants and consumers have high-quality service experience are the rights and responsibilities of JD’s third-party platforms.
2. In the implementation of the "JD Mall Logistics Platform Arrangement Agreement" and "JD Mall Logistics Product Service Standards" signed with JD.com, Tiantian Express has caused a large number of complaints due to the low service quality, which seriously affected JD.com's legitimate rights and interests and constituted a breach of contract. JD.com will reserve the right to further hold accountable for the breach of contract.
3. I hope that Tiantian Express will face up to its own problems, devote its thoughts and energy to improving service quality and resolving consumer complaints, and do not think about hype and act in a show all day long. If the service quality of Tiantian Express can be effectively improved to meet the needs of platform consumers and merchants, the door of JD platform will still be open to Tiantian Express.
4. JD.com's determination to firmly maintain the platform's service quality and operational standards will not change. We will firmly respond to Tiantian Express 's malicious prosecution this time, and believe that the law will make a fair ruling!
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