Shentong Express apologized, but they were all losers

　　Recently, netizen "Ice Cream Meow" posted on Weibo that he had a conflict with the courier due to receiving the receipt and complained to him without success. After the courier was fined 200 yuan, he rushed to his home with a blunt weapon and injured him. He said that Shentong did not give any reply three days after calling the police.

　　On the 27th, Beijing Shentong Express responded: Apologize to the customer and will cooperate with the investigation. The courier involved has been detained by the police.

　　A very simple customer dispute, an uncomplexing injury case, but the problems revealed in it have to think about it. The conclusions drawn from different angles are even more shocking. Some support victims, some support couriers, and some believe that the root cause is STO Express. Here are some of my views:

　　1. No matter what the reason is, it is wrong to hurt someone

　　It's a big deal, and it's wrong to hurt people. Couriers may feel awkward and stressful, but hurting others is the most inferior way to deal with it, which is inefficient and hurting others and yourself.

　　As a vulnerable group, couriers don’t have much room for survival, and impulse will only put their situation into a more difficult situation. No matter how many netizens support it, imagine which courier company will recruit a courier who has hurt customers. After the police closed the case, the best result for the courier was to change careers and make a living.

　　But we cannot simply blame the courier's stupidity. Why do couriers do such crazy things as blunt injuring people?

　　Is the victim too sarcastic?

　　Is it too important for the fine of 200 yuan?

　　Is it a harsh punishment system for express delivery companies?

　　Is the courier unable to find other channels to vent his dissatisfaction?

　　Is the courier's impulsive personality tyrannical?

　　The reasons may be due to multiple factors. This is a tragedy. Under the double pressure of customers and companies, the bitterness can only be swallowed by itself.

　　2. Why can’t people be more tolerant?

　　The courier is just an ordinary service provider. He has no obligation or ability to serve as a private butler for a certain customer. However, the victim obviously believes that he should enjoy all the best services after paying for it, although her money is not worth the price at all, and although the perfect service she imagines is nothing but the marketing routine of the courier company.

　　Many netizens said that if the victim had not been too mean, the courier would not have hurt her so impulsively. I partially agree with this. Everyone is making a living, and no one is more noble than anyone else. If we don’t say we are in love, we should at least understand it. But the victim is obviously a self-centered person. The courier’s efforts are due, and any inconveniences for him are a huge matter.

　　We still have to do things with conscience.

　　3. This wave of Shentong is disappointing

　　On the one hand, Shentong promised customers the ultimate service, and on the other hand, it established a cruel punishment system to treat couriers harshly. The company expanded its business and customers received excessive services. Only couriers were squeezed into the corner. This is a tragedy. All the pressure on couriers and customers is on couriers. As a vulnerable group in society, living with a meager salary, the 200 yuan fined may have to be exposed to the sun for a few days before it can be earned back. Anger hurts people and harms themselves and others, but what can they do if they feel bitter in their hearts?

　　I think the one that should be reflected on the most is Shentong.

　　A successful enterprise will definitely be jointly built by the company, employees and customers to achieve a dynamic balance. If the balance is broken, one party will be damaged, and everyone will eventually suffer. Obviously, in Shentong's three-party balance, couriers have always been in a tightrope state, and they bear most of the friction in the three-party balance. This is obviously unreasonable.

　　Because of the system problems of the express delivery company, the couriers hurt customers. The first point of Shentong’s thoughts is not to solve the problem and reflect on himself, but to remain silent and try to get away with it. After the media finally exposed it, they turned the blame to the courier without paying attention. This kind of blame-shifting behavior is really not convincing.

　　Compared with the declaration of SF Express boss Wang Wei's strong loyalty in the incident of being beaten by SF Express couriers, it is even more verified. Whether an enterprise can unite employees with different backgrounds, different knowledge and different abilities to do their work for itself must at least have a reasonable corporate culture as a binder. Shentong is obviously unqualified in this regard.

　　What he did clearly tell his employees one thing: we are not all the way. In turn, he told the client: I am not responsible for procrastinating. Shentong's public relations are really bad enough.

　　This express case of injury actually has two perspectives:

　　First: The service industry is inhumane to human nature, and couriers have to endure high-intensity work pressure and tightrope-like psychological pressure. It's just as good as the capitalist sweatshop in Chaplin's movies.

　　Second, companies must work hard to coordinate the relationship between companies, employees and customers. If a beneficial dynamic balance cannot be reached, problems will arise sooner or later.

　　I just hope the world is peaceful.

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