#Laogao E-commerce News# Weekly Information (June 12-June 16) 1. The real-name express delivery system is cold for one year: the front of the express delivery order is printed on "verified" in advance; 2. Don't buy sanitary napkins of this brand! It's too dirty; 3. A man in Wuhan spent 7,000 yuan to buy crayfish online and received 70,000 yuan in compensation; 4. Big companies have registered counterfeit trademarks: Lao Gandad Lei Bi is not a counterfeit; 5. The two business departments of 1688 were merged and renamed Alibaba China Domestic Trade Department.
1. The real-name express delivery system has been cold for one year: the front of the express delivery order is printed in advance and “verified” has been printed
According to June 12, "real-name express delivery system" means that the process of sending express parcels must be completed by presenting their ID card and registering personal valid information before the express parcels can be completed. Starting from June 1, 2016 last year, the "real-name express delivery system" has officially begun to be implemented as a national industry standard. In Dezhou City, Shandong Province, a courier from ZTO Express told reporters that you do not need to show your ID when mailing express delivery. Afterwards, the reporter asked the salesperson of Pinjun Express in Dezhou City and received the same answer. When preparing to fill out the express delivery documents, the reporter found that the service agreement on the back of the express delivery form stated that "for express delivery other than letters have the right to inspect in accordance with relevant national regulations" and "when sending the delivery, the sender shall present a valid certificate", but the front of the express delivery form has been printed in advance with the words "verified". (Source: Beijing Times)
Comment: It’s embarrassing if the execution is not effective.
2. Don’t buy this brand of sanitary napkin! Too dirty
On June 16, Harbin law enforcement officers recently seized a company that produces and sells inferior sanitary napkins. In its factory shed, there is no disinfection equipment. The fillings for producing sanitary napkins are cotton-shaped paper foam. Some raw materials are wet by rainwater, and the ground is wet and hairy... At present, this company that mainly produces "Cinderella" brand sanitary napkins has been seized. (Source: CCTV News)
Comment: What should people who can’t afford brand products do?
3. A man in Wuhan spent 7,000 yuan to buy crayfish online and received 70,000 yuan compensation
On June 16, a man in Wuhan recently spent 7,000 yuan to buy crayfish online. After the goods arrived, he found that the manufacturer was not qualified to produce. He sued him and received 10 times the compensation. (Source: Weibo)
Comment: The top priority of food safety.
4. Big companies have registered counterfeit trademarks: Lao Gan Dad Lei Bi is not a counterfeit
On June 16, "Leibi" imitating "Sprite", "Starbucks" imitating "Starbucks", and "Wahaha" imitating "Wahaha"... These brands are not counterfeits, but registered by the company that everyone is familiar with. In order to prevent counterfeit products, genuine merchants have to register a batch of trademarks first. For example, Alibaba has registered Alibaba's mother, Alibaba's grandpa, Alibaba's grandma, Alibaba's brother, Alibaba's younger brother, Alibaba's sister, Alibaba's sister, and Alibaba's baby; Starbucks has registered Starbucks, Barksing, Baxingksing, Simbucks, Simbucks, Simbucks, and New Bart. (Source: Weibo)
Comment: See you for a long time.
5. The two business departments of 1688 were merged and renamed Alibaba China Domestic Trade Department
On June 13, Alibaba B2B has completed a new round of adjustments. The former 1688 business unit and 1688 sales service unit were officially merged and renamed Alibaba China Domestic Trade Division (CBU), with Wang Hai and Yang Meng serving as co-general managers. According to Yibang Power Network, 1688 sales service department includes many products including Chengxintong. (Source: Yibang Power Network)
Comment: 1688 will first improve the matching efficiency of people, goods and scenarios in the platform market.
6. Tmall adjusts the 30-day worry-free return rules
According to June 13, in order to better protect the rights and interests of consumers and provide consumers with more considerate services, Tmall has changed the "30-day worry-free return service specification". This change will be announced today and will officially take effect on June 20. The new rules have mainly changed the following changes compared to the previous ones: 1. Increase the service timeliness commitment, and the service provider promises to come to the door before 23:59:59 on the day of the agreed door-to-door date with consumers and complete the 30-day worry-free return service. 2. In terms of service guarantee, if the service provider fails to perform the 30-day worry-free return service as promised for the service limitation, each sub-order must pay a penalty of 30 yuan to the consumer, and the penalty will be paid directly to the Alipay account bound to the consumer’s Taobao account in cash. 3. Cancel the following rules: If there are gifts or paper invoices, they must be returned to the merchant together. Loss or damage to the gift or the loss of invoice will not affect the return of the product. The gift is damaged or lost, and the buyer shall bear the corresponding tax on the loss of the invoice. 4. Added disclaimer clauses for service providers: If the following special circumstances exist, the service provider may not bear the responsibility of performing the 30-day worry-free return service due to failure to perform or failing to perform the 30-day worry-free return service as promised in accordance with the service limitation period. (Source: Lianshang.com)
Comment: Seller pay attention.
7. Cainiao enables import warehouse users to enjoy the next day of cross-border delivery on the same day
On June 16, Cainiao recently announced that the Cainiao Super Poly warehouse for cross-border products was officially opened, and will work with EMS and other partners to provide high-end logistics services such as cross-border fresh food in China for the first time. In terms of delivery speed, Cainiao official said that some consumers' cross-border fresh food can be arrived on the same day or the next day. In addition to the goods sent from bonded warehouses, Cainiao Alliance also joined hands with Juhuasuan to launch a global fast new day during the 618 period. A large number of high-quality imported goods were sent from Cainiao's overseas warehouses located around the world and delivered to consumers in the fastest 3 days. It is understood that Cainiao will also open super Okuang parks in North China, South China, Central China and other places in the future. (Source: Internet)
Comment: E-commerce is nothing more than products, logistics, and services.
8. The internet celebrity food you bought online may be fake, and the cost is only 2 yuan.
According to June 13, recently, Hunan police found a large cross-provincial gang selling counterfeit food through WeChat Moments during patrol. In the illegal underground workshop disguised as farmers, the police arrested 18 criminal suspects, detained 11 people, seized more than 1,000 kilograms of counterfeit and shoddy products and semi-finished products, and the amount involved was over 10 million yuan. (Source: Internet)
Comment: Try not to buy products from private individuals you don’t trust.
9. CCTV publicly supports Jack Ma: we should fight counterfeiting like we are drunk driving!
On June 13, CCTV's gold medal investigation column "News Investigation" recently revealed in detail the many difficulties consumers face in online shopping and rights protection in 45 minutes, and called on the whole society to work together, including the platform, industry and commerce, quality inspection, public security, brand parties, etc. to actively respond to Jack Ma's public appeal: "Anti-counterfeiting like catching drunk driving." (Source: Global Network)
Comment: Fighting counterfeiting is becoming a consensus among the whole society.
10. Tmall Taobao marketing tool 618 has these changes
According to June 15, Taobao released the "[Marketing Tools] Overlay Rules and 618 Operation Restrictions Instructions", which issued relevant restrictions and explanations on the superposition principles, order, single-level discounts, store-level discounts, and cross-store discounts of Tmall marketing tools. The specific superposition rules include: 1. The price of the big promotion product declaration activity is automatically displayed on the same day, and there is no need to set up other marketing tools separately. 2. Inactive products can be discounted normally with marketing tools (including official tools and third-party tools); the event products declared in the big promotion can be superimposed on the basis of the declaration of the activity price: store discounts, coupons, shopping coupons, etc.; 3. The order of discounts is: single-grade discount tool (the lowest price is effective by default), store-grade discount tool (only one store-level event can be selected for one order), coupons (product coupons/store coupons, one order only supports one store coupon), Tmall shopping coupons, gold coins, Tmall points, Tmall point coupon cards, and red envelopes. 4. If Taobao merchants sign up for Taobao marketing platform activities, if Taobao promotions are set to be fully discounted, other discounts, discounts, and free shipping in the store will not take effect. (Source: Tmall Rules)
Comment: Sellers should pay attention.
11. Liu Qiangdong starts war with express delivery company: JD Logistics grabs business in full swing
On June 12, JD.com CEO Liu Qiangdong said on social media through his personal account, "JD Logistics' revenue from JD platform must be less than half in the next five years to succeed! It will not exceed 20% in ten years." In other words, JD.com Logistics will gradually expand the proportion of third-party logistics businesses outside JD's own platform. Liu Qiangdong's goal is that within five years, the proportion from third-party logistics businesses will exceed more than 50%. This shows that Liu Qiangdong has issued combat orders, and JD Logistics will be at full speed to compete with express delivery companies for business. In April this year, when JD Logistics announced the establishment of a sub-group, it was generally believed that JD would compete comprehensively with traditional express delivery companies. (Source: Lieyun.com)
Comment: After opening up logistics, JD.com put a lot of pressure on express delivery companies and also had to solve many unexpected problems.
12. Alibaba will book a high-end cruise ship to send shopping players to travel abroad! Changes behind the membership system upgrade
On June 12, a cruise ship called "Naughty Tmall Joy" drove out from the Wusongkou International Cruise Terminal in Shanghai, headed towards Japan , headed straight to Kochi Prefecture, Japan, and started a four-day and three-night trip to Japan. Its departure means that the Alibaba membership system is entering a new journey.
Unlike ordinary cruise ships, the ship is loaded with thousands of Alibaba Super Members and APASS members, as well as a group of brand merchant representatives who have settled in Tmall. Alibaba Group CMO Dong Benhong said that it is Alibaba's wish to thank its members for booking this seven-star cruise ship to send "shoppers" to travel abroad for free. (Source: Tianxia Online Business)
Comment: Not only do you thank the members, but also have promotional materials and can play.
13. Meituan Dianping JD.com Sina Kuaishou 360 Sohu and others jointly initiate anti-commercial slander self-discipline convention
June 12th news, today, under the promotion of the Communication Law Research Center of China University of Political Science and Law, Meituan Dianping, JD.com, Sina, Sohu, Kuaishou and 360 companies jointly issued the "Anti-Commercial Slander Self-Discipline Convention", aiming to call for advocating a civilized business environment, jointly crack down on commercial slander, protect the legitimate rights and interests of consumers, and promote the healthy development of my country's Internet. In accordance with the relevant regulations of the Cybersecurity Law, the initiating companies of the convention jointly stated that they will work together to launch rights protection activities, actively cooperate with relevant management departments and judicial institutions to jointly combat the chaos of Internet commercial slander, and report to the relevant management departments and timely announce it to the public. (Source: Tencent Technology)
Comment: Fully support the actions of the industry self-discipline convention and maintain a fair, just and open Internet competition order.
14. AliExpress mobile phone brand sellers should pay attention to it in 2017
According to June 14, Alibaba's export e-commerce platform AliExpress recently released the 2017 mobile phone category special brand product entry standards, and on this basis, the platform plans to fine-tune the assessment standards for Meizu and Lenovo brand sales. AliExpress said that in order to continuously improve the consumption experience and brand satisfaction of mobile phone brand buyers and safeguard the rights and interests of quality merchants, merchants who enter the mobile phone category to sell Xiaomi, Lenovo (including ZUK), Meizu, Huawei (including Honor) and international brand products must first be reviewed by AliExpress to obtain a sales license and comply with the regulations. Merchants that do not obtain AliExpress license are not allowed to publish Xiaomi, Lenovo (including ZUK), Meizu, Huawei (including Honor) and international brand products. (Source: Yibang Power Network)
Comment: Strictly controlling sales channels can reduce counterfeit goods.
15. Wechat adjusts subsidy strategy and will charge credit card transaction fees
On June 13, Weidian issued the latest announcement, deciding to adjust its subsidy strategy: debit card payment is still free, withdrawal is still free, and a 1% handling fee is charged for transactions paid with credit card. Weidian said that this move is to prevent malicious cash out of credit cards, and the new regulations will be implemented from June 16, 2017. It is worth noting that this handling fee is borne by the seller. (Source: Yibang Power Network)
Comment: The era of free will eventually pass, after all, the cost of e-commerce is gradually increasing.
16. Computer version details" portal will be offline soon
According to June 15, with the continuous advancement of wirelessization, most browsing behaviors and transactions on the entire network occur on the wireless side, and more and more consumers are accustomed to completing the experience of "shopping" and "buying" on their mobile phones. In order to continuously promote wirelessization, and to create a better shopping experience for consumers (the computer version details are directly adapted to wireless terminals, not only does information redundant but also consumes excessive consumer traffic). The front desk of Taobao Mobile Details will gradually be offline from the end of June to view the "Computer Version Details" entrance, and it is expected that all of them will be completed before August. (Source: Tianxia Online Business)
Comment: Seller pay attention.
17. #Man suddenly got scolded by customer service#Who is wrong first?
June 14th news, today, a seller complained about Taobao store customer service insulting himself, and his words were unbearable. The reporter consulted Taobao customer service on this matter. Customer service said that the buyer is advised to apply for a refund first. If the seller does not process it within 48 hours, the system will automatically return the payment to the buyer's account. After the money is returned, submit an electronic complaint in response to customer service attitude issues and provide evidence such as Alibaba Want Want chat records, mobile phone text messages and photos. Taobao will deal with it as soon as possible and give a reply. If the complaint is true, Taobao will deduct points from the store. Yesterday, the reporter asked the customer service of this mat shop as an ordinary buyer. At first, an MM who claimed to be a night customer service said that she was not sure about the situation, and it was day shift hours. After reading the chat records and understanding the situation with colleagues, the customer service said, "That's what each other is" and "that's the person who sends the photo of the bowel movements." The reporter did not see the "stool photo" from Mr. Xin's chat screenshot. When I consulted with the customer service again, the customer service did not reply. (Source: Southern Metropolis Daily)
Comment: Customer service should still do a good job in psychological construction, otherwise it is your own who suffers.
18. JD Computer Office issued a statement: Alibaba's media have slandered their opponents and have reported them
According to June 14, today, JD Computer Office Department issued a solemn statement on Alibaba's media "Tianxia Internet Business" to fabricate false news, and reported it to the State Cyberspace Administration of China and other relevant departments. At the same time, Shenzhou Computer has also clarified through its official Weibo. This morning, Alibaba's media "Tianxia Online Merchants" released a report titled "JD.com forcing merchants to raise prices for consumers, and Shenzhou Computer reported that JD.com "maliciously disrupted market prices"" through its official official account. (Source: Tencent Technology)
Comment: Who is right and who is wrong?
19. "Tianxia Online Merchants" hits back at JD.com
On June 14, "Tianxia Online Merchants" made a solemn statement on JD.com's coercion and suppression of merchants for malicious competition and slander our magazine: First, the facts are facts: JD.com asked Shenzhou to raise prices on Tmall consumers, but after being rejected, he threatened to suppress them, and Shenzhou was forced to initiate a report. The screenshots of Shenzhou employees' conversations are far more than disclosed by the media, and JD.com's unreasonable demands and even coercion of merchants are far more cruel than those disclosed by the media. 2. Competition is competition, but competition is not about striking, and striking should not become the norm. World Online Merchants is a media sponsored by Zhejiang Provincial Journal Corporation. The so-called "understanding of Alibaba" is nothing more than JD.com's usual method to hit Alibaba. 3. If you follow JD.com’s logic: JD.com is a strategic partner of Toutiao, is Toutiao a subsidiary of JD.com? Tencent has invested in JD.com, is JD.com a subsidiary of WeChat? 4. JD.com has been coercing merchants to engage in malicious competition for a long time. After the world's online merchants issued a report "Shenzhou Computer Reports JD.com to "maliciously disrupt market prices", the backstage received a large number of messages from merchants complaining about JD.com's forced price increases and even suppression. After verification one by one, the World Chamber of Commerce will continue to perform the duties of the media and conduct real, objective and responsible reports. (Source: Tianxia Online Business)
Comment: Reply.
20. Wang Wei responded to the "Mengchengcheng" incident: accepting criticism, no packages and advertisements are allowed
On June 14, a fresh food company recently commissioned SF Express to deliver cherries, but found that the QR code of SF Express Dadangjia Fresh appeared on the express package, and the user was hijacked and suffered heavy losses. Today, Wang Wei responded to the matter in his circle of friends, saying that he was humbly accepting criticism and said that the company was not allowed to post advertisements on the package and guaranteed that such incidents would not happen again. (Source: @Laogao E-commerce Circle)
Comment: To be honest, SF Express did this inauthentic. I hope Wang Wei will not only apologize, but also effectively compensate the merchant for the losses. The responsibility must be lies with @SF Express Group.
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