State Post Bureau intervenes in Cainiao SF Express dispute

　　#Laogao Information# Facing the two rounds of "battle" between Cainiao Network and SF Express on "interconnection data interface", the State Post Bureau also began to express its views.

　　On the night of June 1, the State Postal Agency issued the "Tips on Recent Express Service Consumption" (hereinafter referred to as "Tips") stating that due to the impact of Cainiao Network and SF Express closing the data interface of the interoperable data of today, the inquiry of a small number of express delivery information is not smooth, and the delivery business of fresh agricultural products such as cherries, lychees, bayberry, mangoes will be affected to a certain extent.

　　The State Post Bureau attaches great importance to this matter and communicates with the senior management of the parties in a timely manner, emphasizing the need to be political, take the overall situation into consideration, seek a well-known common divisor to solve the problem, effectively safeguard market order and the legitimate rights and interests of consumers, and must not have serious social impacts and negative effects due to disputes between enterprises.

　　The State Post Bureau has required local postal management departments to remain highly alert, strengthen dispatch, actively coordinate postal enterprises and other express delivery companies to organize transportation capacity, and strive to keep fresh agricultural products transport channels open.

　　On the afternoon of June 1, Cainiao Network issued a statement saying that in the early morning of June 1, SF Express suddenly announced the closure of the data interface to Cainiao. As of noon, SF Express has stopped sending logistics information back to all packages on Taobao platforms.

　　SF Express said that Cainiao will take offline Fengchao interface information at 0:00 on June 1. SF Express also stated that Cainiao suspended Fengchao’s data interface, which was actually a targeted ban on the grounds of information security. Except for Fengchao, none of the other platforms have closed the data interface. SF Express also stated that the reason behind Cainiao's ban on SF Express is that Alibaba has always hoped that SF Express will switch from Tencent Cloud to Alibaba Cloud.

　　Regarding the problem raised by the State Post Bureau that "causes poor query of small express delivery information". Cainiao believes that SF Express has closed the (with Cainiao) logistics data interface, which has led to information confusion among some merchants and consumers, which may cause significant losses to merchants and consumers.

　　SF Express said that at present, customers can still query logistics information from SF Express official channels (WeChat, APP, official website, etc.) and other third-party information query platforms.

　　It is reported that before this incident, Cainiao claimed to protect consumer privacy and telephone information security, and was upgrading information security to the entire network logistics data according to the suggestions of the security team, and will strengthen multiple cross-verification of logistics data such as overseas shopping and express cabinets, but SF Express and Fengchao did not cooperate for various reasons.

　　Both parties have launched the banner of "customer first". SF Express claims that the company has always believed that fairness, justice, cooperation and win-win are the basis of commercial cooperation. We will not harm any user interests due to any business interests or coercion, and thus hinder the development of the digital economy vigorously advocated by the government.

　　Rookie-related persons said that anything can be discussed, but information security cannot be discounted, and rookie will not make any concessions.

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