When an online store first opened, there were fewer visitors. When a customer asked, it showed that the customer was interested in the product, but he had doubts, whether you can solve the customer’s doubts and let the customer purchase. With fewer visitors, you have more places to serve customers well. With more people, it is difficult to serve every customer well.
Whether you are acting as a customer service yourself or hiring a customer service, please provide professional answers to customer inquiries to let customers dispel their doubts.
(1) Customer service name: A small nickname, which can make a nickname that has its own store characteristics and innovative ideas as much as possible, which can change the buyer's overall view of you.
I believe you are still close to your customers! But "dear" has been used so badly, and no one is using it without any new ideas. It was originally possible to attract attention, but with the common experiences of customers, I have become immune to "kindness".
We can do this:
1. For example, call yourself a Wealthy Minister and the customer is His Highness, the corresponding service relationship; (Warm reminder: Please see if the customer is a man or a woman or determine the nickname according to the characteristics of the crowd in your store)
2. Or industry symmetric: pot friends, tea friends, car friends and travelers...;
3. Or the hot words recently: Little Lord...;
For example:
(2) Exclusive expressions:
1. Choose the right time during communication and try to use as many expressions as possible;
2. The expression and title are consistent. If you use the official expression on Taobao, the effect will be relatively low;
3. Only make various emoticons, which can be downloaded online or modified with ps, to match your own store;
4. Your own emoticon package, define the style that is fun, funny, personal, and consistent;
How to add emoticons: First, open the chat box - send the emoticons out - right-click on the picture - add emoticons - grouping of emoticons
(3) Automatic reply:
①95% of stores have automatic reply settings;
② But what is the content? For example, the following figure:
③ After survey, 90% of customers will not see automatic reply. The settings should be unique and try not to advertise.
(4) Quick reply:
①Traditional: Dear, hello, I am very happy to serve you. Is there anything I can help you? Thank you for your support for this store, and we will serve you with our heart.
② Innovation: Replies that are not as variability, creativity, and weird as quick responses. It is in line with matching nature and must be done so that customers can experience our care.
Whether you are a customer service yourself or hire a customer service, please take customers seriously. No matter how few or more customers are, you should never let the customer service feel that the customer is troublesome if the inquiries are too complicated.
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