Tourists have many online travel stolen points and have more congestion

　　Due to the improvement of living standards now, many people choose to travel online when traveling. However, according to the survey, the high complaint rate is corresponding to the increasing transaction volume and penetration rate of online travel. I chose to travel online because of convenience. For example, I can book air tickets at home, etc., but I not only did not enjoy the convenience brought by online travel, but also suffered losses. Not only that, the main problems currently reflected by consumers are concentrated on "overlord terms", inconsistent names, high ticket refund fees, etc.

　　It is easy to buy a ticket and it is difficult to refund it

　　Fliggy user Zhang Yan encountered such a bad thing a few days ago. Zhang Yan talked about her experience when buying air tickets on Tmall: "Because I chose the wrong time when buying the ticket, I contacted the customer service to refund the ticket through Wangwang before the seller successfully, but no one paid attention to me, and there was no option to 'apply for refund' on the webpage. When I called the customer service for the second time, the customer service told me that the ticket was issued successfully, and it was less than three minutes before and after, and I did not give me a buffer time. Due to the regulations, the ticket could not be refunded for any reason after issuing the ticket, so I could only bear the losses myself." Finally, after several negotiations, it took more than ten days. The problem has been solved. In the end, the agent refunded the tax and Feizhu refunded the air ticket money.

　　Data shows that in recent years, complaints against online travel companies have remained high. Data released by the People's Daily Travel 3.15 Complaint Platform recently showed that a total of 1,477 valid complaints were received throughout 2016, with 46% complaints against online travel companies, and the high ticket refund fee is also the focus of many consumer complaints. Some online travel websites have high revision fees for "travel packages", and some do not even support refunds. According to statistics from the Consumer Network Online Complaint Platform, complaints that consumers are deducted high refunds and ticket change fees due to operational errors and emergencies change their itineraries account for 67% of the total online travel complaints.

　　Travel agencies are "kidnapped" by prices, and service quality will be greatly reduced.

　　Due to the special attributes of the Internet, if the party who enters an electronic contract online takes compulsory means to monopolize the technical jurisdiction over the electronic contract signing process, the fairness, fairness and effectiveness of the electronic contract will be questioned, and it is difficult for consumers to protect the legitimate rights and interests. Currently, there are many small travel agencies in China and do not have the ability to build their own website marketing and promotion. Most of them can only rely on third-party platforms to survive. In order to attract the public's attention, third-party platforms often suppress the prices of travel products very low. Travel agencies are "kidnapped" by prices, and service quality will be greatly reduced.

　　Develop the habit of signing contracts before traveling

　　The National Tourism Administration will promote OTA to implement a pre-payment mechanism for tourism complaints, keep the OTA's price release, and conduct real-time monitoring of online prices; based on online clues, investigate and punish tourism companies that publish unreasonable and low-priced products.

　　When facing price discounts, consumers should be especially careful whether the price shrinkage means the product and service shrinkage. "Consumers must develop the habit of signing contracts before traveling, be more serious about contracts, and protect their own interests to the limit."

　　"At present, the National Tourism Administration has established the Office of the Online Tourism Market Supervision Leading Group, established an online tourism market supervision research think tank, carried out research on online tourism, explored and standardized the licensing scope, behavioral norms, service methods and service standards for online enterprises' business operations, and held a national OTA (online tourism) innovation and development conference in a timely manner." Wang Xiaofeng said.

　　Thank you for your attention and support to Laogao Crown Club . Please indicate the source for reprinting by Xuanming Network www.shxuanming.net