Many novice Taobao sellers have a vague understanding of how to protect their rights. However, if you want to become a qualified Taobao seller, how can you not understand how to correctly handle Taobao rights protection issues? The following is to clarify how to correctly handle the seller’s rights protection issues?
Generally, Taobao merchants have four steps to protect their rights:
First of all, you need to understand a series of details such as the reasons for protecting rights and the content of protecting rights. When a seller encounters rights protection problems, he should go to the "rights protection management" as soon as possible to see the detailed content of rights protection. When many sellers encounter such problems, they only know that they have to deal with rights protection but do not know how to start, which makes people helpless.
Secondly, we have to go back to check the order, we have to confirm whether the seller has received the goods. In the rights protection process, the status of the goods is also a key point. At the same time, communication with sellers is also very important. Communication is the basis for solving problems, so don’t treat buyers who protect their rights as hatred.
Then, what we need to do is prepare to collect vouchers. Generally, there are two situations where the buyer receives the goods and does not receive the goods.
1. Buyer receives the goods: If the physical object does not match the description online, the buyer needs to provide a comparison between the physical object received and the sold treasure; if there are few damaged items, the seller must prepare a third-party legal receipt voucher; product quality and other issues, the seller must issue a formal and valid purchase voucher.
2. The buyer has not received the goods: the seller must prepare the delivery certificate, the buyer's signing certificate, etc., depending on the buyer's rights protection situation.
Finally, if possible, don’t take the step of protecting your rights. The seller can communicate with the buyer accordingly to see if the rights protection can be revoked, to find out if there are any misunderstandings, and whether there can be an agreement in some aspects. If not, you can ask customer service to intervene in mediation. Of course, a peaceful solution is the best way to go.
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