AliExpress: Temporary closure notice for China-Russia Express

　　#Laogao E-commerce Online Information# Yesterday, AliExpress released a message saying that due to the problem of the Russian customs commercial express customs clearance system, commercial express channels sent to Russia cannot complete normal customs clearance locally, but postal parcels are not within the affected area.

　　Affected by this time, the platform will suspend commercial express delivery services to Russia and close the shipping channels of "China-Russia Express-SPSR" and "AliExpress Worry-free Logistics-Priority" in the Russian direction until the Russian customs system returns to normal.

　　For packages that have created online shipping logistics orders, AliExpress provides the following processing methods:

　　1) For packages that have been created and have not been shipped yet, please cancel the order in time and negotiate with the buyer to replace other logistics methods for shipment;

　　2) If the package that has been successfully stored and has not been sent yet, the logistics provider will return it to you for free. The expected return time is about one week, and the freight platform corresponding to the order is expected to be returned to you on its original route within one week;

　　3) The packages that have been delivered are expected to be delayed compared to the normal delivery time. Please follow up on the logistics status in time and maintain communication with the buyer;

　　4) The packages that have completed customs clearance in the destination country will not be affected and will be delivered normally.

　　Due to the special circumstances, the seller's losses will be reduced, and the platform will take seller protection measures to ensure the seller's basic rights and interests. The specific measures are as follows:

　　1) After verification of orders affected by this incident, the data platform with no transaction sales rate, no receipt of goods disputes, low DSR logistics scores, and bad reviews will be erased and not included in the assessment.

　　2) Use online shipments of "China-Russia Express-SPSR" and "AliExpress Worry-free Logistics-Priority" to Russia, and the collection/sign-up time is between December 20, 2016 and January 6, 2017, Beijing time. If the buyer initiates a dispute of "not received the goods", the platform's manual handling of the arbitration will be extended by 15 days based on the original "limited time to reach the end time", and the logistics provider's commitment time will also be extended by 15 days.

　　AliExpress specifically reminded that the extension of the platform's manual handling of arbitration is limited to dispute orders with logistics status in transit, and orders in other dispute categories will be handled in accordance with the normal arbitration process. The platform extends the arbitration time manually, and does not extend the time on the system. If the buyer initiates a dispute, the seller still needs to respond in a timely manner within 5 days.

　　Finally, AliExpress also reminds sellers that they need to modify the shipping template settings as soon as possible, change the shipping channels, and pay attention to maintaining good communication with buyers in a timely manner to avoid unnecessary impact from the buyer’s disputes. Regarding the progress related to Russian customs policy, please pay attention to check the AliExpress platform announcement.

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